Service Controller Job Listing at First Student in Hasbrouck Heights, NJ (Job ID JR7701 Service Controller (Open))

Description

First for a reason:

At First Student, we are a family of 60,000+ employees who take pride in safely transporting more than 5 million students and passengers to and from their destinations each day! Our family of brands include Transco, Total Transportation, Maggies Paratransit, and GVC II. Our employees are at the forefront of safety and innovation; they create and implement the most advanced training and technology the transportation industry has to offer.

About the Position
We are looking for a dedicated and detail-oriented Dispatcher to play a critical role in our daily operations. As a Dispatcher, you will ensure that all routes are filled, provide timely instructions to bus operators, and respond to inquiries from both customers and team members. If safety, customer service, and teamwork are your priorities, we want you on our team!

Key Responsibilities

• Monitor and manage daily service, ensuring all assigned routes are filled and operate on schedule.
• Track trip performance metrics, including on-time performance, incidents, and route efficiency.
• Provide customer support, responding to questions about trips, no-shows, cancellations, and missed trips.
• Act as a liaison between operators and emergency services during urgent situations.
• Review route performance data and proactively address service challenges to maintain high-quality customer transportation services.

Why You'll Love This Job

• Competitive Pay
• Team-oriented environment with a supportive workplace culture.
• Comprehensive benefits package, including:
  • Paid holidays and vacation
  • Medical, vision, and dental coverage
  • 401(k) savings plan

Qualifications & Skills

• High school diploma or equivalent required; technical degree preferred.
• 3-5 years of experience in dispatching, transportation, or a related field.
• Excellent verbal and interpersonal communication skills.
• Strong problem-solving and analytical abilities.
• Exceptional customer service skills with a focus on professionalism and responsiveness.

If you have the drive, confidence, and determination to succeed, join our team and experience why our employees say this is a “love-what-you-do kind of job!

First for a Reason

Benefits

We offer competitive compensation and benefits (which vary based on role, location, and business), including physical and mental health initiatives, medical/dental/vision, 401(k), and paid holiday/vacation.

Professional Advancement

Start here. Go far. We believe in promoting from within which means tremendous opportunities for you, thanks to our strong presence across North America. In addition, our Manager in Development (MID) program prepares future leaders at MPC Bus Corp and First Student.

Extensive Training

Build skills and knowledge in such areas as safety and security, injury prevention, technology and equipment, and job efficiency.

Diversity & Inclusion

Because we're stronger together, we aspire to have a culture where all people are First. We're committed to providing an inclusive and diverse working environment for everyone every day.

Community Service & Impact

Go where opportunity meets community. Our customers are at the heart of everything we do. As the face of MPC Bus Corp in your community, you'll have a positive impact on others.

Apply today and get your career on the road with MPC Bus Corp!

In the state of Washington, all technician and driving positions, including but not limited to van drivers and any other position requiring employees to drive a company-owned vehicle, are considered safety-sensitive and are therefore subject to drug and alcohol testing, including cannabis.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. First is also committed to providing a drug-free workplace. First will consider for employment qualified applicants with criminal histories consistent with the requirements of the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Ordinance, and any other fair chance law. Philadelphia's Fair Criminal Record Screening Standards Ordinance Poster is at this link or upon request https://www.phila.gov/media/20210423160847/Fair-Chance-Hiring-law-poster.pdf.