Description
Flex is the diversified manufacturing partner of choice that helps market-leading brands design, build and deliver innovative products that improve the world.
We believe in the power of diversity and inclusion and cultivate a workplace culture of belonging that views uniqueness as a competitive edge and builds a community that enables our people to push the limits of innovation to make great products that create value and improve people's lives.
A career at Flex offers the opportunity to make a difference and invest in your growth in a respectful, inclusive, and collaborative environment. If you are excited about a role but don't meet every bullet point, we encourage you to apply and join us to create the extraordinary.
Job SummaryWe are looking for a new Customer Service Representative employee to be based in Gyál
Summary:
Based in Gyál (Hungary), this role will be In-charge of communicating with customers and deal with customer's inquiries.
What a typical day looks like:
- Appropriately utilize system applications and resources to accurately and effectively in providing a comprehensive and high-quality services for all customer needs
- Handle enquiries, and resolve customer problems and complaints with care and efficiency and ensure one call resolution
- Maintain customer service standards during high-pressure situations such as increased call volume, fewer resources or demanding customers
- In charge of tracking relevant metrics and drive action items based on results KPIs.
- Coordination with local Hungarian warehouse and logistics area of shipments following the shipping instructions requested by the customer, comprehension incoterms and import of records.
- Correct follow-up and coordination of the different operational areas involved in the planning of production and delivery of FG of a project, in order to help the client in all their requisitions, exceeding their expectations.
- Monitoring of customer demand, reception of purchase orders and coordination with material and production control for the manufacture of the models requested as a priority by the customer
- Involve in CFT, Operations and customer meetings.
The experience/qualification we are looking to add to the team:
- Demonstrate good speaking and writing skills in English + Hungarian.
- At least Bachelor's degree (BA or BS)
- 3 years' experience in a Customer Service-related position
- Eligibility to work in Hungary (EU).
What you'll receive for the great work you provide:
- Challenging job
- Opportunities for development
Location: Gyál
TK43
Job Category OperationsRequired Skills:
Optional Skills:
Flex is an Equal Opportunity Employer and employment selection decisions are based on merit, qualifications, and abilities. We celebrate diversity and do not discriminate based on: age, race, religion, color, sex, national origin, marital status, sexual orientation, gender identity, veteran status, disability, pregnancy status, or any other status protected by law. We're happy to provide reasonable accommodations to those with a disability for assistance in the application process. Please email accessibility@flex.com and we'll discuss your specific situation and next steps (NOTE: this email does not accept or consider resumes or applications. This is only for disability assistance. To be considered for a position at Flex, you must complete the application process first).
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