Director, Account Management Job Listing at Flex in Austin, TX (Job ID WD199603)

Description

Job Posting Start Date 04-23-2025 Job Posting End Date 06-20-2025Flex is the diversified manufacturing partner of choice that helps market-leading brands design, build and deliver innovative products that improve the world.A career at Flex offers the opportunity to make a difference and invest in your growth in a respectful, inclusive, and collaborative environment. If you are excited about a role but don't meet every bullet point, we encourage you to apply and join us to create the extraordinary. Job Summary

We are seeking a dynamic Director of Account Management to be based in Austin TX, onsite.

In this role, you will be In-charge of holding up, developing, implementing, and managing account strategies in order to provide the business with optimal quality, pricing & delivery performance.  P&L control for managing strategic accounts and will establish and maintain good strategic customer relationships in order to achieve maximum advantage for the company with the delivery of a quality product to its customers.

• ​​

  What a typical day looks like:

  • Guide quarterly financial planning process with sites and hold up orgs.
  • Comprehension of P&L and Balance Sheet on levers to improve.
  • Set goals for specific accounts of controls.
  • Price business in line with segment goals.
  • Manage Customer escalations.
  • Coordinate multiple sites and functions to exceed customers' expectations.
  • Owns results of Sales, Profit, and Inventory. In charge offer delivering growth and maintaining a Sugar Pipeline.
  • Relationship management with Customer at executive / resolution-making levels.
  • In charge of closing all commercial negotiations and client pricing changes including recovery of labor indexing and other inflationary costs.
  • Accountable for projects/initiatives to maximize COP and drives site focus on efficiency programs.
  • Segment relationship management and information flow, developing growth through pan-Flex contribution.
  • In charge of contract renewals, changes and maintenance.
  • Accountable for delivery on Customer Satisfaction and for Viewpoint scoring across all sites.
  • In charge of improving communication and driving best practices across multi-sites.
  • Ensures all client programs execute to contract, hitting key KPIs.
  • Hold up of ITO versus quote, E&O management.
  • Control of tracking risks on the business and reporting to Flex business accordingly.

  The experience we are looking to add to our team:

  • Typically requires a Bachelor's degree or equivalent experience. 
  • Typically requires a minimum of 8 years of sales/account management experience.
  • Experience within Medical Device Industry; Pharma Industry; Electronics Manufacturing industry.
  • Demonstrates expert operations, technical and people and/or process skills as well as customer (external and internal) relationship skills.
  • Demonstrates expert knowledge of the function and a thorough understanding of Flex and related business.
  • Demonstrates detailed expertise in very complex functional/technical area or broad breadth of knowledge in multiple areas.
  • Understands the strategic impact of the function across sites.

What you'll receive for the great work you provide:

• Full range of medical, dental, and vision plans
• Life Insurance
• Short-term and Long-term Disability
• Matching 401(k) Contributions
• Vacation and Paid Sick Time
• Tuition Reimbursement

Job Category Sales - Marketing - Account Mgmt

Is Sponsorship Available?

NoFlex is an Equal Opportunity Employer and employment selection decisions are based on merit, qualifications, and abilities. We do not discriminate based on: age, race, religion, color, sex, national origin, marital status, sexual orientation, gender identity, veteran status, disability, pregnancy status, or any other status protected by law. We're happy to provide reasonable accommodations to those with a disability for assistance in the application process. Please email accessibility@flex.com and we'll discuss your specific situation and next steps (NOTE: this email does not accept or consider resumes or applications. This is only for disability assistance. To be considered for a position at Flex, you must complete the application process first).

 Apply on company website