Order and Delivery Manager Job Listing at Flex in Shanghai, Shanghai (Job ID WD199250)

Description

Flex is the diversified manufacturing partner of choice that helps market-leading brands design, build and deliver innovative products that improve the world. 

A career at Flex offers the opportunity to make a difference and invest in your growth in a respectful, inclusive, and collaborative environment. If you are excited about a role but don't meet every bullet point, we encourage you to apply and join us to create the extraordinary.

To support our extraordinary teams who build great products and contribute to our growth, we're looking to add an Order and Delivery Manager located in Shanghai Jiading.

Reporting to the Director of Sales Operations and Planning the Order and Delivery Manager role involves… assure order fulfillment from customer order receiving to shipment, drive improvements on order schedule improvements to meet customer request dates with correct products and right quantity. Constant consider ways of process improvements in order to optimize its function and to best support department objectives.

What a typical day looks like:

• Customer service, act as the key liaison to customers handling customer order and demand fulfillment (from predict demand to order payment）
• Oversee end-to-end order management processes, including order entry, validation, production scheduling, and delivery coordination
• Ensure accuracy of order details (quantity, pricing, specifications) and compliance with contractual terms
• Monitor order status, resolve discrepancies (e.g., delays, shortages), and ensure on-time delivery to clients
• Customer escalation channel, handle shortages escalations, customer communications and supply allocation base on different customers' demands
• Manage delivery precisions (OTD, Delivery LT) for global supply sites to sustain good customer delivery experiences
• Manage and coordinate shipment instructions to forwarders/ forwarder in-house staff.
• Customer sample management
• Report FPM Revenue projection for global supply sites
• Support customer RMA handling
• Inside sales coordination
• Overall responsibility to the processes within the Order & Delivery.
• Lead and coordinate work in the function according to department requirements and guidelines.
• Continuously improve and develop processes within the function.
• Manage, coach and motivate teams to achieve business goals
• Other tasks assigned by Director of Sales Operation and Planning.

The experience we're looking to add to our team:

• University degree or equivalent from technical or business area
• Good knowledge and 5-8 years of experience in Customer Service, Order Management or Program Management, preferably in the electronics industry
• Strong negotiation, problem-solving, and cross-cultural communication skills
• Certifications in CPIM, CSCP, or Lean Six Sigma are advantageous
• Fluent in English both in written and verbal
• Good communication and negotiation skills
• Good knowledge of process and procedure
• Knowledge of international trade is preferred

What you'll receive for the great work you provide:

• Social Insurance
• Life Insurance
• PTO

Required Skills:

Optional Skills:

Flex is an Equal Opportunity Employer and employment selection decisions are based on merit, qualifications, and abilities. We do not discriminate based on: age, race, religion, color, sex, national origin, marital status, sexual orientation, gender identity, veteran status, disability, pregnancy status, or any other status protected by law. We're happy to provide reasonable accommodations to those with a disability for assistance in the application process. Please email accessibility@flex.com and we'll discuss your specific situation and next steps (NOTE: this email does not accept or consider resumes or applications. This is only for disability assistance. To be considered for a position at Flex, you must complete the application process first).