Inside Sales Representative Job Listing at Fox Factory in Compton, CA (Job ID JR107571)

Description

What We Do

FOX Factory designs, engineers, manufactures and markets performance-defining products and systems for customers worldwide. Our premium brand, performance-defining products and systems are used primarily on bicycles, side-by-side vehicles, on-road vehicles with and without off-road capabilities, off-road vehicles and trucks, all-terrain vehicles, snowmobiles, specialty vehicles and applications, motorcycles, and commercial trucks. Some of our products are specifically designed for and marketed to a variety of leading cycling and powered vehicle original equipment manufacturers ("OEMs"), while others are distributed to consumers through a global dealer and distribution network. Fox Factory Holding Corp. is the holding company of FOX Factory, Inc. and is publicly traded (FOXF) on Nasdaq. 

Not only do we provide competitive wages, you will also have access to great benefits and employee

discounts. But more importantly, it's a fun environment where we truly enjoy working as a team and

bringing great products to our customers!

If this sounds like something you would love to do, and a place you want to be a part of, get in touch

with us by submitting your application. We look forward to hearing from you!

Position Summary:

The Inside Sales Representative will be responsible for responding to inbound contact with existing customers, facilitating orders, and following up on order timelines. The Inside Sales Representative must have experience and understanding of wheel fitments for popular trucks, SUVs, and UTVs.

The secondary focus is to explain technical product or service information to customers, contact customers to promote products or services, recommend products to customers and answer customer questions and advise them about products or services. The Inside Sales Representative is also responsible for order entry and maintenance of customer account information.

Position Responsibilities:

• Process inbound calls in a call center environment
• Process customer order entries and track orders through to completion
• Process and update purchase orders
• Conduct follow-up calls with existing customers to ensure satisfaction or gather feedback.
• Perform day to day tasks with solid organizational and multitasking skills to accomplish objectives within deadlines

Specific Knowledge, Skills or Abilities Required:

• Customer and Personal Service — Knowledge of principles and processes for providing customer and personal services including customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• Active Listening — Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
• Critical Thinking — Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
• Maintains customer service focus throughout interactions with internal and external business partners.
• Ability to work independently with minimal supervision, as well as part of a team.
• Strong verbal and written communication skills to interact with customers, answer questions and convey information.
• Shares information and provides an atmosphere conducive to teamwork and collaboration.
• Must be able to work irregular hours, including early mornings, evenings and week-ends
• Self-starter, can seek out needs and information without directives

Competencies:

• Customer Mindset: Exceptional customer experience is primary focus while performing job duties. Quality is a top priority.
• Adaptability & Innovation: Proactively and willingly adapts to changing business needs and conditions and presents creative and fresh ideas on how to solve problems, gain efficiencies and improve quality.
• Relationship Building: Builds constructive working relationships characterized by a high level of inclusion, cooperation and mutual respect. 
• Accountability: Takes personal responsibility for the quality and timeliness of work and strives to exceed requirements.
• Decision Making and Judgment: Makes timely, informed decisions that take into account the facts, goals, constraints and risks.
• Talent Development (Self and Others): Displays an ongoing commitment to learning and self-improvement; making an effort to acquire new knowledge or skills associated with job responsibilities. Willingness to work with others and coach/teach in effort to develop and support other employees' development.

Position Qualifications:

Education: High School Diploma

Experience:

• Proven experience in sales in the wheel industry.
• 2+ years' wheel & tire sales experience
• Excellent Microsoft Office skills
• Strong computer skills and understanding of spreadsheet software
• Self-motivated and comfortable working with little to no direction

Work Environment and Physical Requirements:

- Long periods of sitting

- Lifting up to 25 lbs.

Disclaimer:  This list does not represent all physical demands.  Descriptions are representative of those that must be met by employee to successfully perform the essential functions of the job.  Reasonable accommodation may be provided to enable individuals with disabilities to perform the jobs' essential functions.

Note:

FOX provides equal employment opportunities for all employees and applicants for employment without regard to race, color, ancestry, national origin, gender, gender identity, sexual orientation, marital status, religion, age, physical disability (including HIV and AIDS), mental disability, results of genetic testing, or service in the military, or any other characteristic protected by the laws or regulations of any jurisdiction in which we operate.  We base all employment decisions –including recruitment, selection, training, compensation, benefits, discipline, promotions, transfers, layoffs, terminations and social/recreational programs – on merit and the principles of equal employment opportunity.

Fox offers an excellent compensation package and wide-ranging opportunities for professional development.  Medical, Dental, Vision, Health Spending and Dependent Care Savings Accounts, Disability and Life Insurance benefit programs are available, as is a 401k plan with employer matching.  Eligibility for all benefit programs is defined by the applicable plan document or employee handbook.