Post Secondary Program Director Job Listing at Fusion in Grand Rapids, MI (Job ID 1562)

Description

Position Summary 

• The Post Secondary Program Director is a senior leadership role responsible for the strategic direction, operational excellence, and growth of Fusion Academy's Post Secondary program. This leader oversees a large, distributed team and ensures the program delivers a high-quality, student-centered experience while meeting revenue, budget, and performance goals. 

• This role combines people leadership, program strategy, financial accountability, and business development. The Director leads a team of 30+ counselors and 3 administrators, drives stakeholder satisfaction, and builds a culture grounded in Fusion's values, growth mindset, and commitment to individualized support. 

• Approximately 25% of this role is focused on external growth, including outreach, relationship-building, and the development of strategic plans that expand the program's reach and impact. 
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Key Responsibilities 

Strategic Leadership and Program Direction 

• Lead the overall vision, strategy, and execution of the Post Secondary program across Fusion Academy. 

• Ensure the program remains aligned with Fusion's mission, educational philosophy, and commitment to personalized student support. 

• Develop and implement short- and long-term program goals that support quality, sustainability, and growth. 

• Continuously evaluate program effectiveness and identify opportunities for innovation, refinement, and expansion. 

• Champion a growth-oriented, solutions-focused culture that reflects the Fusion mindset. 

Team Leadership and Talent Development 

• Provide leadership, coaching, and accountability for a team of 30+ counselors and 3 administrators. 

• Build a high-performing team culture centered on collaboration, service, ownership, and continuous improvement. 

• Supervise hiring, onboarding, training, performance management, and professional development for team members. 

• Create clear expectations, workflows, and communication structures that support consistency and excellence across the program. 

• Support leaders and staff in navigating change, solving problems, and maintaining strong student and family relationships. 

Financial and Business Ownership 

• Hold revenue and budget responsibility for the Post Secondary program, including planning, forecasting, and performance tracking. 

• Manage the program as a business line with clear attention to growth, profitability, and operational health. 

• Analyze revenue trends, enrollment patterns, service utilization, and market opportunities to inform decisions. 

• Develop and execute strategies to increase program participation and strengthen overall financial performance. 

• Partner with internal stakeholders to ensure strong budget stewardship and responsible resource allocation. 

External Growth and Outreach 

• Dedicate approximately 25% of the role to external growth initiatives and strategic expansion efforts. 

• Create and lead a growth plan that increases awareness, demand, and enrollment in the Post Secondary program. 

• Build relationships with internal and external stakeholders to strengthen referrals, partnerships, and program visibility. 

• Identify market needs, emerging opportunities, and new ways to position the program competitively. 

• Support outreach efforts through presentations, consultative conversations, relationship development, and strategic communication. 

Stakeholder Experience and Satisfaction 

• Ensure a high-quality experience for students, families, school teams, and other key stakeholders. 

• Monitor satisfaction, gather feedback, and respond proactively to concerns, opportunities, and trends. 

• Build trust and credibility through strong communication, responsiveness, and service-minded leadership. 

• Partner cross-functionally with school and organizational leaders to ensure alignment, consistency, and stakeholder confidence. 

• Maintain a strong focus on delivering value while preserving the personalized, supportive feel of the Fusion experience. 

Operational Excellence 

• Oversee systems, processes, and program operations that support effective service delivery at scale. 

• Ensure consistency in program implementation, documentation, communication, and quality standards. 

• Use data and performance metrics to assess outcomes, improve workflows, and support decision-making. 

• Lead program planning and execution with strong attention to detail, follow-through, and accountability. 

• Balance strategic thinking with day-to-day operational leadership. 

Qualifications 

• Bachelor's degree required; advanced degree preferred. 

• 5+ years of progressive leadership experience in education, program management, student services, counseling operations, or a related field. 

• Experience leading large teams and managing multiple layers of staff. 

• Demonstrated success with revenue ownership, budget management, or P&L responsibility. 

• Strong strategic thinking skills with the ability to translate vision into action and measurable results. 

• Experience driving growth through outreach, partnerships, business development, or market expansion strongly preferred. 

• Excellent leadership, communication, presentation, and relationship-building skills. 

• Strong operational and organizational skills, with the ability to manage complexity across people, systems, and priorities. 

• Experience in post secondary counseling, college counseling, college access, career planning, or related areas is helpful but not required. 

• Deep commitment to student-centered service, stakeholder satisfaction, and continuous improvement. 
• Florida residents require level 2 background screening through https://info.flclearinghouse.com/. 
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Key Competencies 

• Strategic leadership 

• Business and financial acumen 

• Team development and performance management 

• Growth mindset and innovation 

• Stakeholder relationship management 

• Program development and operational excellence 

• Communication and executive presence 

• Data-informed decision making 

• Cross-functional collaboration 

• Change leadership 

Team Leadership 

30+ counselors and 3 administrators 

Business Ownership 

Revenue, budget, and P&L responsibility 

Growth Focus 

25% external growth, outreach, and strategic expansion 

Mindset 

Stakeholder-centered, growth-oriented, Fusion-aligned leadership 

Ideal Candidate Profile 

• The ideal candidate is a strong people leader and strategic operator who can grow and scale a high-impact program while maintaining quality and trust. They are comfortable owning outcomes, leading through influence, and balancing revenue goals with an exceptional stakeholder experience. They bring a proactive, entrepreneurial mindset, thrive in a dynamic environment, and believe deeply in Fusion's personalized approach to education. 

Why Fusion? 

At Fusion, we do school differently. Our 1-to-1 teaching model creates space for personalized learning, and our campuses are vibrant communities where every student is seen, heard, and celebrated. As a Fusion Leader, you'll have the unique opportunity to lead a team that transforms education and changes lives every day. Learn more about Fusion Academy HERE. 

Benefits:  

We offer a package for full-time employees which generally includes:   

• Medical, dental, and vision plans  

• Vacation time (for certain positions) in accordance with company policy and state law  

• Accident and life insurance as well as short- and long-term disability   

In addition to the above items, full-time and part-time employees can generally participate in the following benefits:  

• Sick time and paid holidays in accordance with company policy  

• 401(k) plan with company match, based on eligibility   

• Tax-advantaged commuter benefits  

• Employee assistance program   

This position may also be eligible to receive a variable bonus based on company, team, and/or individual performance results in accordance with company policy. If a bonus applies, more information will be given at offer.   

All qualified applicants will receive consideration for employment without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality or sex.  Qualified applicants who have access to or contact with students or the public, who are responsible for the safeguarding of others' well-being, and who work with little supervision in close proximity to others will be required to complete a criminal history check once a contingent offer of employment is made. Applicants with arrest or conviction records will be considered for employment in accordance with local law. The nature and gravity of an offense, the length of time since the conviction, and the nature of the job in question are all considered, and criminal convictions do not automatically disqualify employment. Any discussion of criminal history will occur only after the background check is completed and a copy is provided to the applicant.