Description
A Customer Service Representative at Gibson Engineering is responsible for processing customer purchase orders from Gibson's growing customer base. In addition to processing transactions this position provides customers with order support (status updates, delivery updates, returns etc.) when necessary to ensure Gibson's customers have an efficient and positive customer experience as possible. Gibson's success is built on strong customer relationships and long-time partnerships with those organizations, and this role plays a key part in delivering the exceptional service that sets us apart. The ideal candidate thrives in a fast-paced customer centric environment and is able to efficiently, accurately, and professionally execute the following responsibilities:
Order Processing & Support
Accurately enter, review, and manage customer purchase orders.
Communicate order confirmations, lead times, and shipment details to customers.
Coordinate with internal teams (sales, warehouse, purchasing) to ensure timely and accurate fulfillment.
Serve as a primary point of contact for inquiries related to product availability, pricing, shipping, and documentation.
Customer Returns (RMA Management)
Process and manage return requests, replacements, and credits.
Communicate return status and next steps clearly to customers.
Work with vendors and internal teams to ensure RMAs are resolved efficiently.
What Makes You a Great Fit
Customer-centric mindset: You put customers first and consistently look for ways to enhance their experience.
Strong communication skills: Clear, professional, and effective over both email and phone.
Accountability & reliability: You take ownership of tasks and follow through to completion.
Self-driven & motivated: Able to work independently, prioritize responsibilities, and proactively solve problems.
Detail-oriented: Ensure accuracy in order entry, documentation, and communication.
Qualifications
Previous experience in customer service, order processing, or support roles (preferably in distribution, manufacturing, or industrial automation).
Familiarity with ERP/CRM systems is a plus.
Ability to multitask in a fast-paced environment.
Professional, positive, and team-oriented attitude.
Founded in 1923, Applied Industrial Technologies (NYSE: AIT) is a leading value-added distributor and technical solutions provider of industrial motion, fluid power, flow control, automation technologies, and related maintenance supplies. Our leading brands, specialized services, and comprehensive knowledge serve MRO and OEM end users in virtually all industrial markets through our multi-channel capabilities that provide choice, convenience, and expertise.
Applied Industrial Technologies is built on a philosophy that puts people first. We are an equal opportunity employer, and we are committed to a workforce in which we enforce fair treatment and provide growth opportunities for everyone. All qualified applicants will receive consideration for employment regardless of age, race, color, national origin, genetics, religion, gender, marital status, physical or mental disability, or any other characteristic protected by applicable laws, regulations, and ordinances.
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