DCIT Support Technician - Moreno Valley, CA Job Listing at Harbor Freight Tools in Moreno Valley, CA (Job ID 1311608)

Description

The DCIT Support Technician position assists staff with technical support of laptop and desktop computers, software applications, mobile devices, and related technology.  Support includes specification, installation, and testing of computer systems and peripherals within established standards and guidelines.  Activities require interaction with application software and operating systems to diagnose and resolve unique, non-recurring problems.  The position provides one-on-one deskside, over-the-phone, and remote consulting to Harbor Freight staff.  This position also assists with maintenance and testing of network servers and associated equipment. 

Essential Duties and Responsibilities

• Provide desktop support services and activities with a high level of customer satisfaction including: installation, configuration and ongoing usability of desktop/laptop computers, peripheral equipment, mobile devices and software.
• Desktop image management for client systems
• Create, follow and improve upon Standard Operating Procedures and Knowledge Base Articles.
• Configure and troubleshoot MS Office applications for clients
• Use Microsoft Active Directory to set folder/user permissions; add clients and workstations to the domain
• Track hardware in company's asset inventory
• Address client-side performance and reliability issues across multiple locations
• Properly configure agents to ensure reliable backup and recovery functions for client computers and laptops
• Maintain and update documentation for assigned projects and systems
• Assist in the implementation of telecommunications systems, including VOIP, cell phones and mailbox management
• Additional duties as assigned by management
• Support warehouse environment
• Configure/Troubleshoot handheld scanners, Access Points, and warehouse networking
• Cable/Replace any failed hardware for warehouse wireless support mounted at 30 feet and higher utilizing a scissor lift or fork lift
• Provide a point of escalation and support to the Technical Infrastructure Group
• Participate in weekend, night, and alternate shift maintenance activities, as required
• Perform routine preventative maintenance on all hardware on a routine and scheduled basis

Non-Essential Duties and Responsibilities

• Enforce change management and compliance processes
• Work as a technical resource on assigned projects
• Independent analysis, communication, and problem solving
• Position is expansive and additional responsibilities can be added
• Additional duties as assigned by manager

Scope

• Supervises staff - no
• Decision Making - Provides data for decision support  
• Travel –  up to 10%
• Location – DC

Requirements

Job Qualifications – Education and Experience
Required

• High school diploma or equivalent
• 6+ months  experience with hardware maintenance and support
• 6+ months  experience supporting Windows and/or Apple environments
• Familiar with Microsoft Windows and/or Apple OS X
• Familiar with Microsoft Office
• Strong written and verbal communication skills with attention to detail
• Strong customer service skills
• Strong analytical, organizational, and multi-tasking skills
• Energetic, highly self-motivated and able to work efficiently and productively in a start-up company environment
• Aptitude, willingness, and strong desire to learn new things

Preferred

• 1+ years of scripting in Windows and/or Linux environments
• 1+ years working with SCCM or SMS
• 1+ years with Microsoft Exchange and Outlook in a 500+ user environment
• 1+ years' experience with Microsoft Active Directory
• 1+ years' experience with backups and disaster recovery planning across multiple locations
• Experience with remote desktop management
• Experience with remote support tools
• Experience with DNS, DHCP, and network protocols
• General knowledge of TCP/IP and patch panels
• MTA, ACSP, A+ and/or Network+ certification
• Experience with mobile device management, including iPhone mobile devices
• Basic knowledge of Internet/Intranet technologies including security features, network infrastructure and operations, including switching, routing, Ethernet, TCP/IP
• Working knowledge of remote access technology such as VPN or VM View

Physical Requirements
General warehouse environment requiring ability to:

• stand, walk, sit for extended periods of time
• speak and listen to others in person and over the phone
• use keyboard and read from computer screen and reports
• lift up to 35 lbs.

Safety

The Associate must be able to perform this job safely in accordance with standard operating procedures and good manufacturing practices, without endangering the health or safety of self or others.
 
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