Description
At HCSC, our employees are the cornerstone of our business and the foundation to our success. We empower employees with curated development plans that foster growth and promote rewarding, fulfilling careers.
Join HCSC and be part of a purpose-driven company that will invest in your professional development.
We are looking for a dynamic and strategic transformational Director to lead and revolutionize our customer service operations. This role is responsible for leading a team to drive large-scale change initiatives that will enhance both our member and advocate experience, operational efficiencies, and team performance. Must have a proven track record of executing customer-centric strategies and delivering measurable improvement in service delivery. Responsible for planning and preparing operational budget and calculating and delivering on return on investment. This position is responsible for managing one or more areas in customer service. Additionally, responsible for planning and preparing operating budget and operational effectiveness for areas of responsibility; and assuring a tight level of customer satisfaction in all these facets in a cost-effective manner. Please note this role is a hybrid role. This requires in-office hours 3 days a week at the respective office location.JOB REQUIREMENTS:
*Bachelor Degree OR 4 years of business experience.
*5 years of leadership or supervisory experience.
* Production management control experience, and knowledge of automated and manual systems.
* Budget experience.
* Knowledge of contract benefits, claim processing, and inquiry procedures, system logic or the processing system.
* Knowledge of federal and state regulations.
* Clear and concise verbal and written communication skills.
* Analytical and organizational skills.
* PC proficiency to include Word, Excel, PowerPoint and Lotus Notes.
PREFERRED JOB REQUIREMENTS:
* Strategic transformation – develop and execute customer service transformation and align to business vision and goals
* People leader or has led large-scale, complex projects
* Expertise in Operational Excellence and process improvement
* Project Management, Consulting is a plus
* Change leader
* Experience in implementing technology (e.g., Artificial Intelligence) within a contact service is a plus
* Knowledge of the health care industry.
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Compensation: $118,800.00 - $220,800.00
Exact compensation may vary based on skills, experience, and location
HCSC Employment Statement:
We are an Equal Opportunity Employment / Affirmative Action employer dedicated to providing an inclusive workplace where the unique differences of our employees are welcomed, respected, and valued. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other legally protected characteristics.
To learn more about available benefits, please click https://careers.hcsc.com/totalrewards
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