Description
At HCSC, our employees are the cornerstone of our business and the foundation to our success. We empower employees with curated development plans that foster growth and promote rewarding, fulfilling careers.
Join HCSC and be part of a purpose-driven company that will invest in your professional development.
This Position Is Responsible For Workforce Planning Activities For Large Locations Or Line Of Business For Contact Center Operations. Supporting The Annual Budget Planning Process, Coordinating Workload Forecasting And Capacity Planning Activities, Including Those Related To Suppliers. Supporting Real Time Monitoring Of Business Operations Optimizing Resource Utilization. Developing And Maintaining Measurement Tools And Processes. Managing Execution Of Business Continuity / Staff Reallocation Plans And Planning All Off Phone Activities Across The Customer Service Division. Ability To Travel.Required Job Qualifications: *Bachelor degree and 2 years of experience analyzing workforce data and making scheduling recommendations on staffing OR 6 years of experience analyzing workforce data and making scheduling recommendations on staffing. *Experience with Workforce Management software (scheduling, performance tracking, reporting) *Interpersonal and organizational skills. *Analytical and problem solving skills. *Clear and concise written and verbal communication skills. *PC experience to include Word, Excel, and PowerPoint. Preferred Job Qualifications: *Blue Chip experience. *Ability to travel.
Compensation: $54,800.00 - $121,100.00
Exact compensation may vary based on skills, experience, and location
HCSC Employment Statement:
We are an Equal Opportunity Employment / Affirmative Action employer dedicated to providing an inclusive workplace where the unique differences of our employees are welcomed, respected, and valued. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other legally protected characteristics.
To learn more about available benefits, please click https://careers.hcsc.com/totalrewards
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