Description
HOK is a global design, architecture, engineering, and planning firm consistently recognized as a leader in innovation and impact. We're proud to be ranked the #1 A/E firm by Architectural Record, named one of TIME Magazine's Most Influential Companies, and recognized by Fast Company as one of the Most Innovative Companies.
We're currently seeking a full-time IT Support Specialist to join our Advanced Technology Group in Atlanta. This is a 100% in-office role (Monday–Friday) and ideal for someone who enjoys hands-on work across a broad range of technology, from traditional desktop support to infrastructure and specialized equipment like 3D printers.
What You'll Do
- Serve as the first point of contact for IT support through Tier 1 helpdesk support.
- Troubleshoot and resolve hardware and software issues for internal users.
- Monitor and maintain performance of computers, peripherals, and associated systems.
- Set up and configure new user equipment, including moves, adds, and changes.
- Perform minor hardware and software repairs, adhering to company standards.
- Maintain accurate inventory and account records.
- Read technical documentation and collaborate with users to diagnose and resolve issues.
- Escalate complex problems to vendors or senior technical staff as needed.
- Train users on proper use of hardware, software, and systems.
- Recommend system upgrades or changes based on user needs and performance monitoring.
- Participate in efforts to improve service quality, reduce resolution time, and enhance operational efficiency.
- Provide occasional after-hours and weekend support.
- Deliver Tier 2 support for mobile devices, personal storage devices, headsets, and peripherals.
- Support HOK's commitment to environmental responsibility through sustainable work practices.
Required Skills
- Solid understanding of core PC hardware components.
- Intermediate knowledge of Microsoft networking protocols.
- Familiarity with basic scripting languages (e.g., PowerShell, Bash).
- Exposure to voice and data telecom systems.
- Experience supporting remote access technologies (VPN, RDP, etc.).
- Proficiency in Microsoft Office applications.
- Ability to set up, troubleshoot, and operate a variety of IT equipment.
- Detail-oriented with strong organizational skills.
- Effective communicator—capable of explaining technical issues clearly, both in writing and verbally.
Required Experience
- Associate's degree in IT or related field, or equivalent combination of education and hands-on experience.
- Minimum 2 years of experience in IT support or help desk role.
- Experience using an electronic help desk/ticketing system.
- Preferred: Certifications in Microsoft and/or Cisco technologies (e.g., CompTIA, MCSA, CCNA).
At HOK, you'll be part of a collaborative and forward-thinking environment where technology is integral to design innovation. If you're ready to make an impact and grow your career within a world-class organization, we'd love to hear from you.
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