Description
Holyoke Medical Center has an opening for the following position: Responsibilities include: To receive and process all outgoing Specialty referrals from the HMC Primary Care Group.# To verify insurance information and patient demographics. To provide clinical documentation and insurance information to Specialty offices for appointment processing. To request and obtain insurance referral authorizations in a timely manner to ensure that patient care is not delayed. To distribute unprocessed referral requests amongst the referral team. Interface with providers and staff, in both ordering and specialty offices, in a positive, professional and cooperative manner. Assist patients with the referral process and communicate with patients via phone, letter and the patient portal. To mentor, train and educate new employees under the direction of the HMC Centralized Scheduling#and HMC Referrals Supervisor. To meet quality metrics for a variety of programs including Patient Centered Medical Home by completing the referral process by attaching incoming consultation notes to open corresponding referrals and closing the referral. To assist in the creation of policies and procedures for the department. To act as a liaison to HMC Primary Care and other entities as needed. To assist in the creation of training materials and manuals. To ensure that office supplies are available. To answer the telephone promptly (preferably within 3 rings) courteously, and take messages and/or forward calls accurately. To complete tasks in a timely manner with a high degree of accuracy. Any other tasks as assigned by the supervisor or manager.
Apply on company website
Find Connections via Linkedin
