Manager of Support Services Job Listing at Holyoke Medical Center in Holyoke, MA (Job ID 9582)

Description

Note: The compensation range noted above represents the base salaries for all positions at a given grade across#the health system. Typically, a new hire can expect a starting salary somewhere in the lower part of the range. Actual salaries will be determined based on the candidate#s relevant experience. No employee will be paid below the minimum of the range. # # Position Summary The Manager of Support Services oversees the daily operations, performance, and strategic#direction of multiple nonclinical support departments within the hospital environment. This role#ensures a safe, compliant, efficient, and patient centered physical environment by leading#Facilities Management, Safety and# Security, Food and#Nutrition Services, Environmental Services,#and all skilled trades (including electricians, plumbers, HVAC technicians, carpenters, and#painters). The manager ensures full regulatory compliance, operational excellence, and a high#standard of service delivery across all support functions. Operational Leadership # Direct, coordinate, and evaluate operations across Facilities Management, Safety #amp; Security,#Food #amp; Nutrition Services, Environmental Services, and skilled trades. # Develop and implement departmental policies, procedures, and performance standards#aligned with hospital goals. # Oversee preventive and corrective maintenance programs to ensure optimal functioning of#building systems, equipment, and infrastructure. # Manage vendor relationships, service contracts, and procurement of supplies and equipment. # Ensure efficient workflow, staffing, and resource allocation across all support service#departments. Qualifications Required # 7+ years of progressive experience in facilities management, support services, hospital#operations, or related fields.# Equivalent experience may be considered in lieu of an educational#degree. # Demonstrated knowledge of healthcare regulatory requirements (CMS, DNV, NFPA, FGI).# # Experience managing skilled trades and multidisciplinary support service teams. # Working knowledge of Building Management Systems (BMS) and hospital infrastructure. Preferred # Bachelor#s degree in Engineering, Facilities Management, Healthcare Administration, or#related field. # Professional certifications such as:# CHFM # Certified Healthcare Facility Manager# # CFM # Certified Facility Manager # Experience in an acute care hospital or healthcare environment. # Strong leadership, communication, and project management skills. --- Core Competencies # Regulatory and safety expertise # Technical knowledge of building systems # Leadership and team development # Budgeting and financial management # Problem solving and decision making # Customer service orientation # Emergency preparedness and response #