Support Analyst Job Listing at Intertek in Signal Hill, CA (Job ID 11741)

Description

Support Analyst – Signal Hill, CA

Intertek, a leading provider of quality and safety solutions to many of the world's top-recognized brands and companies, is actively seeking a Support Analyst to join our Caleb Brett team in Signal Hill, CA. This is a fantastic opportunity to grow a versatile career in Petroleum Testing and Inspection.

Intertek is continually innovating and evolving to reduce risk for consumers, brands and organizations in every sector and industry around the world. We go beyond Testing, Inspection and Certification of products: we are a Total Quality Assurance Provider to industries worldwide. Our Purpose: Bringing quality, safety, and sustainability to life.

Intertek Caleb Brett provides specialized Cargo inspection and analytical assessment services to the oil and gas, chemical and other commodities markets. With a global network of laboratories, 24/7 availability, and more than 130 years of exceptional customer service, our customers receive independent inspection and testing with industry-leading customer service.

What are we looking for?

The Support Analyst is responsible for supporting our operations team in day to day activities and communicating with customers electronically and personally.

Shift/Schedule: Monday-Friday 40 Hr per week, on call as necessary.

Salary & Benefits Information:

The base wage or salary range for this position is $20 - $24.00 per hour. Individual compensation packages are based on a variety of factors unique to each candidate including skill set, experience, qualifications, and other job-related reasons.

In addition to competitive compensation packages, when working with Intertek you can expect benefits including medical, dental, vision, life, disability, 401(k) with company match, generous vacation / sick time (PTO), tuition reimbursement and more.

What you'll do:

• Assist Operations to maintain the flow of Communication between the responsible parties involved in job assignments; to organize their requested services; to relay available information concerning the hazards and other properties of the product dealt with, and to manage communication among all parties to resolve problems in a responsive manner.
• To collect the information provided by Inspectors, to communicate with the laboratory regarding analysis performed, and to assemble a final report ready for publishing.
• Access customer portals to upload data and reports
• Assist Operations with report updates and confirmations
• Assist Manager in day to day responsibilities as needed.

This position outline is a general guideline and does not represent all encompassing details. The position assumes that the incumbent has both the mental and physical requirements to carry out the above defined duties.  

Minimum Requirements & Qualifications:

• High School Diploma or equivalent required. 
• A full understanding of the Company Compliance and Zero Tolerance Policies. 
• A knowledge of basic contract interpretation.
• A working knowledge of the testing of those commodities that are at the core of the business, and of the significance of quality test data. 
• A calm demeanor while under pressure from operational circumstances or demands of the client.
• A positive attitude and an ability for working and communicating with individuals of diverse cultural backgrounds and sensitivities. 
• The overall ability to analyze relevant information available in any situation involving assigned customer base, and to make accurate decisions.
• A basic knowledge of Microsoft office programs, i.e. Excel, word, Outlook. 
• Model Intertek's 10X Energies at all times within the work place, practicing business the right way
• Be aware of, and adhere to, safety practices and policies to ensure your own safety, as well as the safety of others who may be affected by your actions at work
• Ability to work in fast-paced, multi-tasking environment with shifting priorities and demanding deadlines
• Must be detailed-oriented and able to effectively prioritize and organize workload, with efficient time management 
• Ability to communicate and interact effectively in verbal written and presentation formats
• Must possess the fundamental technical and administrative skills required to perform the job duties
• Must be customer focused and quality driven
• Ability to travel as business needs dictate

Preferred Requirements & Qualifications:

• Two years of experience in an inspection company or related field.
• A sound knowledge of petroleum and chemical inspection procedures.
• Familiar with customer portals.

Intertek: Total Quality. Assured.

Intertek is a world leader in the Quality Assurance market, with a proven, high-quality business model and a global network of customer-focused operations and highly engaged subject matter experts. With passion, pace, and precision we work to exceed our customers' expectations, while engaging with our employees to be 10X in their performance and professional growth.

Intertek is a drug-free workplace. As a condition of employment, certain positions may be required to pass a pre-employment drug test based on the type of work that will be performed.

We Value Diversity

Intertek's network of phenomenal people are our greatest assets, and the diversity they bring fuels our success. Intertek is an Equal Employment Opportunity Employer that values inclusion and diversity. We take affirmative action to ensure all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics.

For individuals with disabilities who would like to request accommodation, or who need assistance applying, please email hr.eeo@intertek.com or call 1-877-694-8543 (option #5) to speak with a member of the HR Department.

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*Intertek does not accept unsolicited approaches from agencies and will not pay a fee for any placement resulting from the receipt of an unsolicited resume.