Description
SS&C is a global provider of investment and financial services and software for the financial services and healthcare industries. Named to Fortune 1000 list as top U.S. company based on revenue, SS&C is headquartered in Windsor, Connecticut and has 20,000+ employees in over 90 offices in 35 countries. Some 18,000 financial services and healthcare organizations, from the world's largest institutions to local firms, manage and account for their investments using SS&C's products and services.
Job Description
OVERVIEW:
The Backoffice Specialist will be responsible for executing tasks utilizing the Intralinks platform as well as various Intralinks Bulk Operations Tools on behalf of the customer or as part of internal processes.
About the Team:
The global Customer Success (CS) team is integral in creating long term value for our customers and ensuring their success with our technology. This team is highly regarded as trusted advisors that guide and advocate for our extensive portfolio of customers. Working closely with customers, Customer Success plans SaaS implementations, onboardings, trainings, and ongoing support. This team also identifies opportunities and challenges to think “outside the box” from the way the customer engages with our solution and takes action to help resolve challenges and foster expansion of usage and value from the solution over time.
Responsibilities:
- Responsible for completion of projects on Customer Success team.
- Complete Projects in a timely manner and with high quality.
- Confirm client requirements, manage internal customer expectations, and liaise with other internal teams as needed.
Qualifications:
- Bachelor's degree preferred
- Experience: 0-2 years
- Passionate about customer success
- Attention to detail
- Strong analytical skills
- Strong Computer Skills required
- Strong Excel knowledge (If Statements, VLOOKUP's, MID, LEFT, CONCATENATE Functions)
- Experience with Macros and VB Scripting (a plus)
- Comfortability with filtering and pivot tables
- Basic Knowledge and understanding on SQL queries and XML Able to communicate well with technical resources and utilize strong logic abilities to think through and drive alternatives solutions
- Work well in a fast-paced, high volume environment
- Excellent team player
- Self-starter
- Demonstrated verbal, written and interpersonal communication skills
- Demonstrated Problem-solving skills
- Demonstrated skills in adapting, multi-tasking and troubleshooting
- Demonstrated ability to work individually and as part of a project team
- Ability to effectively set and mange expectations
- Reliability, a strong work ethic
- Able to communicate well written and verbally to effectively set and mange expectations
Unless explicitly requested or approached by SS&C Technologies, Inc. or any of its affiliated companies, the company will not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services. SS&C offers excellent benefits including health, dental, 401k plan, tuition and professional development reimbursement plan. SS&C Technologies is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race, color, religious creed, gender, age, marital status, sexual orientation, national origin, disability, veteran status or any other classification protected by applicable discrimination laws.
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