Copilot Studio and Extensibility Customer Engineer Job Listing at JDA TSG in United States of America (Job ID 12853906)

Description

JDA TSG is seeking a forward-thinking Copilot Studio, agentic AI systems, and Microsoft 365 extensibility expert to help customers accelerate their enterprise AI transformation journey. In this senior, customer-facing role, you'll guide organizations in building intelligent, extensible solutions using Copilot Studio, Azure AI Foundry, and Microsoft 365 data.

From low-code copilots to autonomous multi-agent systems, you'll help customers design responsible, scalable AI ecosystems that enhance productivity and unlock new business value — all while aligning with Microsoft's evolving Copilot architecture.

Location: Remote, US

Salary Range: $100K – $110K based on experience

Responsibilities:

• Lead customers through the design and architecture of Copilot solutions, ranging from task-based copilots to fully autonomous multi-agent systems.
• Guide the extension and customization of Copilot using plugins, custom connectors, Power Platform, and Azure AI services.
• Conduct technical workshops, demos, and design sessions to define Copilot adoption strategies aligned to enterprise goals.
• Provide best-practice guidance for integrating organizational data and workflows into Copilot-powered apps across Microsoft 365.
• Advise on governance, security, and AI readiness, ensuring Copilot adoption aligns with Microsoft and customer policies.
• Support customer change management strategies, helping enterprise stakeholders lead Copilot adoption, training, and solution scaling.
• Collaborate with Microsoft field teams and partners to align architecture, extensibility, and delivery roadmaps.

Key Skills & Technologies:

• Copilot Architecture: Microsoft 365 Copilot, Copilot Studio, Azure AI Studio, AI Builder
• AI Agent Systems: Orchestration, retrieval-augmented generation (RAG), multi-agent design patterns
• Extensibility Tools: Custom Connectors, Plugins, Power Platform integration, Azure OpenAI
• M365 Integration: Outlook, Word, Excel, Teams, SharePoint, Graph API
• Cloud & Data Architecture: Azure AI Foundry, Dataverse, Azure Functions, Logic Apps
• Governance & Adoption: Responsible AI, usage controls, change enablement, end-user training frameworks
• Ideal Candidate Will Have:
• 15+ of overall IT experience
• 7+ years of experience in Microsoft 365 and/or Azure cloud development, with recent focus on Copilot or AI-powered solutions.
• Proven experience with Copilot Studio, plugin design, or integration of organizational data into AI workflows.
• Understanding of agentic AI patterns and how they translate to business use cases.
• Ability to advise on low-code and pro-code extensibility across Power Platform and Azure.
• Strong customer engagement skills with a passion for helping enterprises adopt, govern, and scale responsible AI

About JDA TSG:

At JDA TSG, our core values provide the framework that allows us to continually focus on what made us successful in the first place. Quite simply, our values inform everything that we do. We knew from day one that if we hired smart, passionate people and provided them meaningful yet challenging roles, we will thrive as an organization. We are excited to be here, doing meaningful work.

We are committed to a diverse and inclusive workplace. We know diversity makes our team stronger, producing extraordinary results for our company and our clients. At JDA TSG, everyone is valued and empowered to succeed.

Benefits and Perks:

• Healthcare – Comprehensive coverage for you and your family
• Employee Assistance Program – Counseling and coaching support
• 401K with company match
• Paid time off & Paid parental leave
• Volunteer Day Off

Life insurance & Business travel accident insurance

JDA TSG is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. We are interested in every qualified candidate who is eligible to work in the United States

 Apply on company website