Description
Title: Human Resources Associate (HRA)
Location: Remote (U.S.)
Reports to: Director, HR
Department: HR - Tax Line of Business
Comp Range: $70,000-$95,000
At JDA TSG, we equip many of the world's major brands with top-tier specialized talent, business process expertise and technologies to drive their organizations in exciting new directions. What makes us the partner of choice for the most experience-obsessed brands worldwide. We apply extensive due diligence up front to ensure that our teams and talent will be a cultural fit and can make a difference from the very start. And we've established a reputation for bringing exceptional focus, flexibility, and confidence with every client we serve.
Position Summary
The Human Resources Associate (HRA) supports the Tax Line of Business, including seasonal and full-time professionals across TurboTax Live (TTL), QuickBooks Live (QBL), and related tax programs. This role serves as a frontline HR partner during peak tax season, ensuring timely resolution of employee inquiries, compliance support, documentation management, and operational coordination across a high-volume, remote workforce.
The HRA plays a critical role in maintaining employee experience, policy consistency, and risk mitigation in a fast-paced, seasonal environment.
Key Responsibilities
Employee Support & Case Management
- Serve as primary point of contact for HR inquiries from tax associates, experts, and managers.
- Respond to and resolve employee relations matters, policy questions, pay inquiries, and escalations.
- Manage HR ticketing system cases, ensuring timely and accurate documentation.
- Escalate complex matters to HR Business Partner or legal as appropriate.
Seasonal Workforce Support (High Volume)
- Support onboarding and offboarding processes for seasonal tax professionals.
- Partner with Payroll to resolve pay discrepancies, differential pay, and overtime issues.
- Assist with performance documentation and corrective action coordination.
- Support attendance tracking and timekeeping compliance.
Compliance & Risk Management
- Maintain documentation for FMLA, ADA accommodations, and leave requests.
- Ensure consistent application of company policies.
- Monitor compliance with wage & hour laws across multiple states.
- Support investigations related to harassment, discrimination, or policy violations.
Performance & Manager Support
- Partner with Tax Managers and Senior Tax Managers to guide performance conversations and documentation.
- Assist in drafting performance improvement plans and final warnings.
Data & Reporting
- Track HR trends including attendance, escalations, terminations, and leave activity.
- Provide weekly summaries during peak season to HR leadership.
Qualifications
- Bachelor's degree in Human Resources, Business, or related field preferred.
- 1–3 years of HR experience (high-volume or seasonal workforce preferred).
- Experience supporting a remote workforce strongly preferred.
- Working knowledge of wage & hour compliance.
- Experience with HRIS and payroll systems (ADP Workforce Now preferred).
- Strong documentation and case management skills.
- Ability to manage multiple priorities during peak season.
Competencies
- Sound judgment and discretion.
- Strong written communication skills.
- Ability to operate calmly under pressure.
- High attention to detail.
- Ability to manage confidential information.
- Operational mindset with risk awareness.
Work Environment
- Fully remote.
- High-volume, seasonal workload (January–April peak).
- Extended hours may be required during tax season.
Why This Role Matters
This role directly supports thousands of tax professionals serving enterprise clients. The HRA ensures compliance, employee experience, and operational continuity during one of the most critical revenue-generating seasons of the year.
About JDA TSG:
Since 2011, our mission has remained the same: to partner with clients helping to solve the toughest problems facing their businesses. We have been successful by applying a dynamic and forward-facing approach to business process improvement, outsourced managed services, best leveraging of technologies and talent solutions.
Our core values provide the framework that allows us to continually focus on what made us successful in the first place. Quite simply, our values inform everything that we do. We knew from day one that if we hired smart, passionate people and provided them meaningful yet challenging roles, we would thrive as an organization.
Benefits and Perks:
- Healthcare - Comprehensive coverage for you and your family
- Employee Assistance Program - Get support when you or your family need it with counseling and coaching
- 401K with company match
- Paid time off
- Paid parental leave
- Volunteer Day Off
- Life insurance - Protect your loved ones and their future
- Business travel accident insurance
JDA TSG is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. We are interested in every qualified candidate who is eligible to work in the United States.
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