Technology Specialist, NYC Job Listing at JDA TSG in New York, NY (Job ID 12900899)

Description

JDA TSG – Technology Specialist

Onsite presence required at JDA's NYC office Monday–Friday.

Location: New York, NY (on-site)

Salary Range: $50,000 – $65,000 per year

Overview

At JDA TSG, we provide innovative technology, automation, and process solutions to support global enterprises. We are seeking a Computer Help Desk Analyst to provide day-to-day technical support and maintain high operational standards for our New York City office. This is an onsite position reporting directly to the Director of Technology and supporting all local technology operations including hardware, software, asset management, and conference room systems.

The ideal candidate is polished, organized, and comfortable working directly with senior executives, including members of the C-suite and HR leadership. The position requires hands-on technical capability, strong communication skills, and accountability in a professional office environment.

Role Summary

The primary responsibility of this role is to deliver white-glove technical support to executive staff and visitors at the New York City office. This includes laptop and software troubleshooting, ownership of conference and office technology systems, hardware asset management, and general on-site assistance. The role requires professionalism, discretion, and a polished service-oriented approach when supporting executives and guests.

Additionally, this position will collaborate with the company's help desk team to resolve broader technical issues and contribute to enterprise support initiatives as skills develop. This structure provides an opportunity for growth while maintaining the core focus on delivering exceptional executive-level support experience in the NYC office.

Essential Functions

• Help Desk and User Support
• Provide Level 1 support for end users via ticketing system, phone, and in-person requests.
• Troubleshoot issues related to Windows, macOS, Microsoft 365, and Teams.
• Log, prioritize, and resolve tickets in accordance with company SLAs.
• Assist with onboarding and offboarding, including user account setup, device configuration, and software deployment.
• Coordinate with third-party vendors as needed for escalations or warranty claims.
• Support both macOS and Windows devices, including imaging, updates, configuration, and troubleshooting.
• Maintain consistent experience across both platforms while ensuring integration with company systems (Teams, SharePoint, Intune, etc.).

Conference Room and AV Technology

• Support Executive Meetings by ensuring all conference room systems are fully operational in advance, attending sessions as needed to assist participants, resolving issues in real time, and providing user training to enable successful, interruption-free meetings.
• Oversee, test, and maintain all technology across two Microsoft Teams conference rooms, including one advanced multi-camera executive room and one smaller Teams-enabled space, ensuring continuous reliability and peak performance
• Maintain and verify the functionality of all conference room technology, performing regular checks to ensure cameras, microphones, and displays operate reliably before scheduled meetings.
• Coordinate with the Director of Technology for planned upgrades and preventative maintenance.
• Office Technology and Security Systems
• Work closely with NYC building engineers to coordinate maintenance of technology systems that interact with facility operations, including security cameras, access points, and related building technologies.
• Serve as the primary liaison with the internet service provider, managing all support tickets, monitoring service performance, and coordinating timely resolution of outages.
• Manage and maintain the Brivo badge system, including user provisioning, badge issuance, and access-level updates. Respond to badge-related access issues and maintain detailed records of access permissions.
• Partner with HR and Facilities to ensure compliance with company security policies and conduct periodic access audits.
• In addition to the Conference room technologies, administer and support all other office systems including but not limited to printers, workstation accessories, desktop monitor installations, virtual receptionist software, Brivo security system.

Asset Management

• Track hardware inventory, serial numbers, and assignments through the company's asset management platform.
• Prepare, ship, and receive computers for new hires, replacements, and remote users.
• Maintain documentation of asset moves, decommissions, and returns.

Required Qualifications

• Bachelor's degree in information technology or related field experience.
• Professional demeanor suitable for executive support situations.
• Working knowledge of both macOS and Windows environments.
• Technical aptitude and eagerness to learn
• Self-driven to provide white glove experiences
• Strong problem-solving and time management skills.
• Ability to coordinate across departments and vendors with minimal supervision.

Preferred Qualifications

• Strong aptitude for learning and adapting to new technologies, with the ability to develop proficiency in Microsoft 365 administration and Teams Room systems.
• Exposure to 0365, Azure, Exchange Adim, Teams Admin – willing to train
• Familiarity with asset management and ticketing platforms, with the capacity to quickly develop proficiency in new systems.
• Exposure to audio-visual and conference room technologies, with the ability to expand technical expertise through hands-on experience.
• Exposure to 0365, Azure, Exchange Adim, Teams Admin – willing to train
• Relevant certifications (e.g., CompTIA A+, Microsoft 365 Fundamentals).

Work Environment

This position operates in a professional corporate office environment. The role routinely uses standard office equipment such as computers, phones, and video conferencing systems. Work is primarily sedentary in nature; however, the employee may occasionally be required to stand, walk, bend, or lift office products and supplies weighing up to 20 pounds.

Onsite presence required at JDA's NYC office Monday–Friday.

• Requires flexibility to provide on-site support during early or late hours as needed for executive engagements and essential system maintenance.
• Reports to the Director of Technology and collaborate closely with Facilities, HR, and Building Engineering teams.
• Communicate clearly and effectively with team members, vendors, and other departments.

About JDA TSG

Since 2011, JDA TSG has partnered with global enterprises to solve complex business challenges through technology, process improvement, and talent solutions. Our core values—excellence, adaptability, and integrity—define how we operate and deliver measurable impact for every client engagement.

JDA TSG is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, disability, gender identity, marital status, national origin, race, religion, sex, or any other characteristic protected by applicable laws and regulations.

Benefits and Perks:

• Healthcare - Comprehensive coverage for you and your family
• Employee Assistance Program - Get support when you or your family need it with counseling and coaching
• 401K with company match
• Paid time off
• Paid parental leave
• Volunteer Day Off
• Life insurance - Protect your loved ones and their future
• Business travel accident insurance

JDA TSG is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. We are interested in every qualified candidate who is eligible to work in the United States. However, we are not able to sponsor visas.

 Apply on company website