Clinic Administration Manager Job Listing at Kaiser Permanente in Kailua, HI (Job ID 3295145-2024-04-28)

Description

Job Summary:
Designs, develops, implements, supervises, and evaluates administrative operations of assigned departments. Represents Kaiser Permanente in community. Assists in Health Plan activities. Provides member/patient services. Implements specific programs to increase membership and enhance fee-for-service revenue. Maintains open communications with Oahu counterparts and staff. Recommends and implements changes to continually enhance Quality-of-Service Program. Coordinates administrative assistance to physicians and supervisors. Supervises assigned staff.

Essential Responsibilities:

• Collaborates with Clinic Chief and area leadership to ensure high-quality and efficient clinical and non-clinical services.


• Provides leadership in assessing customer needs and satisfaction levels. Leads and facilitates continuous improvements to ensure customer service and efficiency.


• Designs, develops and implements plans/projects to improve operational efficiency, effectiveness and quality of care. Monitors and reports status and progress to supervisor.


• Designs, develops and implements programs supporting recruitment, retention and development of staff. Fosters positive environment for staff growth, development and teamwork.


• Delegates responsibility to appropriate staff. Coaches and develops staff. Creates opportunities for improvement in areas of weakness.


• Provides cost-effective functioning of operations at each facility. Applies sound fiscal management practice and efficient organization/utilization of staff and material resources. Ensures continuous cost structure improvements.


• Ensures safe, attractive patient care facilities. Ensures compliance with regulatory requirements. Participates in planning process for facilities maintenance and development.


• Establishes collaborative relationship with regional departments to support decisions beneficial to facility and valuable to customers. Facilitates collaborative approach toward improvement and problem resolution.


• Facilitates cross-functional activities to improve total performance.


• Serves on regional committees, task forces and teams as assigned.


• Hires, trains, supervises, counsels, disciplines, and terminates assigned staff as appropriate.


• Communicates goals, objectives, accountabilities, priorities, and authority parameters to assigned staff.

• Minimum two (2) years of management experience.


• Minimum five (5) years of business operations experience.


• Demonstrated experience in short and long-range planning.

• Bachelors degree in business administration, public health, or related field OR four (4) years of experience in a directly related field.

• N/A

• Demonstrated knowledge of and skill in customer service, interpersonal relations, oral communication, written communication, team building, teamwork, problem solving, and quality management.

• Management experience in a healthcare setting.
• Masters degree in business administration, public health, or related field OR six (6) years of experience in a directly related field.