Administrative Director, Support Services - Support Services Admin - Full Time 8 Hour Days (Exempt) (Non-Union) Job Listing at Keck Medicine of USC in Los Angeles, CA (Job ID 81200171184)

Description

Provides leadership for Environmental Services, Food and Nutrition Services, Security and Parking Services. Ensures delivery of quality services; regulatory compliance, manages operations efficiently and effectively to achieve service and revenue objectives. Initiates the integration of additional services as needed. Oversees the campus environmental services, food services, security and parking force. Implements satisfaction drivers, coaches, trains, and develops directors, managers and supervisors. Develops employee training and retention initiatives. The Administrative Director, Support Services primary objective will be maintaining a safe, secure and threat free environment. The Administrative Director shall provide a framework for the successful implementation and maintenance of a comprehensive environmental services, food services, security and parking program. The Administrative Director will also serve as an integral part of the Environment of Care Committee, Emergency Preparedness, and Threat Management team and co-chair the Workplace Violence Committee. The Administrative Director, Support Services requires the full understanding of environmental services, food services, security and parking operations consistent with the mission of Keck Medicine of USC. This Leadership role will demonstrate behavior consistent with the Keck Medicine of USC mission and values, while supporting the strategic plans, goals, and key performance indicators. The Administrative Director, Support Services is assigned the responsibility and is authorized by the CEO to proactively take any and all steps necessary to eliminate any unsafe conditions or threats, which could result in personal injury, loss of assets or property damage in a manner, which is consistent with the mission, and philosophy of the Keck Medicine of USC.

Essential Duties:

• The functions listed describe the business purpose of this job. Specific duties or tasks may vary and be documented separately. The employee might not be required to perform all functions listed. Additional duties may be assigned, and functions may be modified, according to business necessity.
• In performing functions, duties or tasks, employees are required to know and follow safe work practices, and to be aware of company policies and procedures related to job safety, including safety rules and regulations. Employees are required to notify superiors upon becoming aware of unsafe working conditions.
• Ensures the delivery of high quality customer service through regular contact with clients; evaluates service quality and initiates corrective action as necessary.
• Analyzes operational and financial indicators to continuously improve Branch performance; ensures positive financial operations with area accountability.
• Meets regularly with client representatives for status updates and addresses any actual or potential problems; supports client temporary start-ups; carries out security planning, assessments and surveys; reviews and updates post orders.
• Recruits, selects, orients, trains, and develops staff in collaboration with management; plans, assigns, and directs work; coaches employees to enhance skills; carries out disciplinary actions as necessary.
• Develops and administers Healthcare Security Competency Tasks and its associated checklist in collaboration with management.
• Oversees the Environmental Services operation, Food Services operations, Security operation, Hospital Parking Lot operations, and Access control systems.
• Maintains a positive, professional environment in full compliance with applicable laws, regulations, standards, policies and procedures; acts to ensure that staff members understand and comply with applicable laws, regulations, standards, policies and procedures.
• Authorizes appropriate expenditures including equipment, supplies, and vehicles; ensures vehicles are properly maintained and ensures adequate inventory of uniforms and equipment; maintains and submits payroll records and other required information.
• Ensures scheduling is handled effectively to meet organizational requirements while controlling labor costs; reviews site reports to ensure post orders and client directions have been followed.
• Maintains composure in dealing with authorities, executives, clients, staff, media and the public, occasionally under conditions of urgency and in pressure situations.
• Must undergo and meet company standards for background and reference checks, controlled substance testing, and behavioral selection survey.
• Frequent travel to various off site clinics and hospitals for oral presentations, group meetings, and site surveys.
• Directs, motivates, trains, coaches, and disciplines staff in a positive manner.
• Understands and demonstrates the ability to take protective actions, following established guidelines.
• Directs and provides guidance in the development, documentation, communication, testing and periodic review and revision of business continuity and disaster recovery plans.
• Conducts trainings on specific-security issues for various communities and departments within Keck Medicine of USC.
• Develops and follows an audit plan for assessing security risks in the hospital and other Keck Medicine facilities or clinics.
• Performs security audits, monitors compliance, performs risk and vulnerability assessments of Keck Medicine information systems.
• Presents audit findings and action plans to Keck Medicine Leadership and administration.
• Participates on hospital and HSC committees in regard to system and data security as necessary.
• Works closely with other information security officers at the University and within the community.
• Keeps management informed of information and security issues and practices which may affect Keck Medicine or the HSC.
• When security breaches occur involving systems within the hospital, assist physical and technical staff in understanding the source of the attack, in assessing and containing damage and in devising measures that will help protect against such events in the future.
• Forms and trains incident response units. Maintains a database of intrusions and incidents, tracking the cost of intrusions.
• Ensures the compliance with governmental regulations (HIPAA, FERPA, etc.) and university policies.
• Works closely with system, network, physical and PC managers in security hospital and patient information.
• Keep abreast of EVS, FANS, parking, and security related technology, practices and regulations in the marketplace or from government or other universities.
• Develops with administration strategic system-wide plans for security policies, practices and technology enhancements.
• Develops a security architecture for the hospital and other assigned facilities, including hardware and software components, definition of the network perimeter and catalog of information resources and assets.
• Assigns duties to subordinates and allocation of post keeping in view the EVS, FANS, parking, and security requirements.
• Inter-department coordination for day to day complaints from operations department.
• Ensures material/assets are physically verified while coming in and going out of the premises; maintain inventory control register.
• Ensures the safety of visitors' and employees' vehicles.
• Leads and/or supports investigations of all reported crimes, injuries or any unusual incidents; make necessary reports to document incident.
• Ensures implementation of company standards as mentioned in Security standard procedure.
• Identifies, defines and implements appropriate training and development interventions to ensure an organization committed to its employees.
• Ensures attendance on behavioral and vocational training programs, and personally conducts key training.
• Attends behavioral and functional training in own and related work areas to enhance skills and develop multifunctionality.
• Performs other related duties as assigned or requested

Required Qualifications:

• The functions listed describe the business purpose of this job. Specific duties or tasks may vary and be documented separately. The employee might not be required to perform all functions listed. Additional duties may be assigned, and functions may be modified, according to business necessity.
• In performing functions, duties or tasks, employees are required to know and follow safe work practices, and to be aware of company policies and procedures related to job safety, including safety rules and regulations. Employees are required to notify superiors upon becoming aware of unsafe working conditions.
• Ensures the delivery of high quality customer service through regular contact with clients; evaluates service quality and initiates corrective action as necessary.
• Analyzes operational and financial indicators to continuously improve Branch performance; ensures positive financial operations with area accountability.
• Meets regularly with client representatives for status updates and addresses any actual or potential problems; supports client temporary start-ups; carries out security planning, assessments and surveys; reviews and updates post orders.
• Recruits, selects, orients, trains, and develops staff in collaboration with management; plans, assigns, and directs work; coaches employees to enhance skills; carries out disciplinary actions as necessary.
• Develops and administers Healthcare Security Competency Tasks and its associated checklist in collaboration with management.
• Oversees the Environmental Services operation, Food Services operations, Security operation, Hospital Parking Lot operations, and Access control systems.
• Maintains a positive, professional environment in full compliance with applicable laws, regulations, standards, policies and procedures; acts to ensure that staff members understand and comply with applicable laws, regulations, standards, policies and procedures.
• Authorizes appropriate expenditures including equipment, supplies, and vehicles; ensures vehicles are properly maintained and ensures adequate inventory of uniforms and equipment; maintains and submits payroll records and other required information.
• Ensures scheduling is handled effectively to meet organizational requirements while controlling labor costs; reviews site reports to ensure post orders and client directions have been followed.
• Maintains composure in dealing with authorities, executives, clients, staff, media and the public, occasionally under conditions of urgency and in pressure situations.
• Must undergo and meet company standards for background and reference checks, controlled substance testing, and behavioral selection survey.
• Frequent travel to various off site clinics and hospitals for oral presentations, group meetings, and site surveys.
• Directs, motivates, trains, coaches, and disciplines staff in a positive manner.
• Understands and demonstrates the ability to take protective actions, following established guidelines.
• Directs and provides guidance in the development, documentation, communication, testing and periodic review and revision of business continuity and disaster recovery plans.
• Conducts trainings on specific-security issues for various communities and departments within Keck Medicine of USC.
• Develops and follows an audit plan for assessing security risks in the hospital and other Keck Medicine facilities or clinics.
• Performs security audits, monitors compliance, performs risk and vulnerability assessments of Keck Medicine information systems.
• Presents audit findings and action plans to Keck Medicine Leadership and administration.
• Participates on hospital and HSC committees in regard to system and data security as necessary.
• Works closely with other information security officers at the University and within the community.
• Keeps management informed of information and security issues and practices which may affect Keck Medicine or the HSC.
• When security breaches occur involving systems within the hospital, assist physical and technical staff in understanding the source of the attack, in assessing and containing damage and in devising measures that will help protect against such events in the future.
• Forms and trains incident response units. Maintains a database of intrusions and incidents, tracking the cost of intrusions.
• Ensures the compliance with governmental regulations (HIPAA, FERPA, etc.) and university policies.
• Works closely with system, network, physical and PC managers in security hospital and patient information.
• Keep abreast of EVS, FANS, parking, and security related technology, practices and regulations in the marketplace or from government or other universities.
• Develops with administration strategic system-wide plans for security policies, practices and technology enhancements.
• Develops a security architecture for the hospital and other assigned facilities, including hardware and software components, definition of the network perimeter and catalog of information resources and assets.
• Assigns duties to subordinates and allocation of post keeping in view the EVS, FANS, parking, and security requirements.
• Inter-department coordination for day to day complaints from operations department.
• Ensures material/assets are physically verified while coming in and going out of the premises; maintain inventory control register.
• Ensures the safety of visitors' and employees' vehicles.
• Leads and/or supports investigations of all reported crimes, injuries or any unusual incidents; make necessary reports to document incident.
• Ensures implementation of company standards as mentioned in Security standard procedure.
• Identifies, defines and implements appropriate training and development interventions to ensure an organization committed to its employees.
• Ensures attendance on behavioral and vocational training programs, and personally conducts key training.
• Attends behavioral and functional training in own and related work areas to enhance skills and develop multifunctionality.
• Performs other related duties as assigned or requested

Preferred Qualifications:

Required Licenses/Certifications:

• Req Driver's License (CA DMV)
• Req Basic Life Support (BLS) Healthcare Provider from American Heart Association
• Req Fire Life Safety Training (LA City) If no card upon hire, one must be obtained within 30 days of hire and maintained by renewal before expiration date. (Required within LA City only)
• Pref Certification - Job Relevant CHPA (Certified Healthcare Protection Administrator), CHSP (Certified Healthcare Safety Professional) or CHEM (Certified Healthcare Environmental Manager).

The annual base salary range for this position is $145,600.00 - $240,240.00. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate's work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.

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