Description
The Program Coordinator is responsible for providing clerical, administrative, analytical support and assistance to the administrative team consisting of director, manager and/or physicians. He/she performs operational analysis to determine the administrative needs of the department. This positon will serve as a knowledgeable point of contact for incoming communications in providing world class customer service at all times. The position requires day-to-day team interaction with, liaison between, and coordination of a wide range of internal and external constituencies involved in program activities. The Program Coordinator will organize data analysis for the program using data from the organization. The coordinator will be responsible for completing reports daily, weekly, monthly and/or annually to showcase the growth and benefits of the program across the organization. This will include team data reports and productivity. It is expected that the coordinator will be dedicated to the mission of our work and will take independent initiative to ensure all work is completed on time.
Responsible for providing analytical /clinical support and assistance to the Provider and service line management team, including but not limited to assisting with all aspects of patient care, scheduling and coordinating the outpatient clinic, patient appointments, follow up visits and surgery scheduling. This individual will also assist with operational analysis, such as the scheduling post-surgical patient care appointments, and organizing an efficient case flow of the clinic's scheduling and determining the administrative needs for the service line. The Program Coordinator must have excellent communication, interpersonal, organizational and analytical skills. This position will serve as a knowledgeable point of contact for incoming communications from Referring providers, Patients, faculty, staff members and/or external constituencies specializing in providing world class customer service at all times. The position requires day-to-day team interaction with, liaison between, and coordination of a wide range of internal and external constituencies involved in patient care. The coordinator will organize and manage data analysis for the service line using data from the organization. The coordinator will also assist the multidisciplinary team in managing the care of patient's through all phases of in-take and evaluations listed by acting as a liaison between the clinic and the referring physicians. Additionally, this person will also coordinate calendars and priorities throughout the day as well as independent and collaborative projects as needed.
Essential Duties:
- Provides administrative support in the development, implementation, and promotion of service line function.
- Serves as a principal liaison between Referring providers , faculty and staff, other departments, and/or external constituencies on day-to-day programmatic, operational, and clinical issues; may facilitate meetings, special projects, and problem resolution.
- Coordinates activities of support staff, consultants, faculty, and/or volunteers engaged in implementation and administration of service line objectives.
- Researches, gathers, organizes and summarizes data for reports. Analyzes data for trends or conclusions and presents results and recommendations to supervisor.
- Collects and analyzes data; prepares schedules and special reports; maintains program/project records and statistical information.
- May perform specialized activities of a programmatic nature in direct support of the accomplishment of service line objectives and protocol.
- May supervise and train lower level staff, student employees as appropriate.
- Ensure technology is used correctly for all operations.
- Maintains a safe environment in accordance with standards, policies and safety regulations. Ensures compliance with infection control policies.
- Promotes security by alerting appropriate personnel for safety, fire and other unsafe situations. Reports any unusual occurrences to supervisor.
- Participates in in-service education programs and professional associations.
- Performs other duties as assigned.
Required Qualifications:
- Req High school or equivalent
- Req Bachelor's Degree Degree in a related field.
- Req 2 years In a related field.
- Req Ability to manage multiple projects.
- Req Knowledge of Principles and practices of office management, modern office equipment and software applications.
- Req Requires effective written and oral communications, judgment and tact and a broad understanding of policy and procedures.
- Req Ability to show strong attention to detail.
- Req Ability to perform at high levels in a fast paced ever-changing work environment and successfully adapt to changing priorities and work demands.
Preferred Qualifications:
Required Licenses/Certifications:
- Req Fire Life Safety Training (LA City) If no card upon hire, one must be obtained within 30 days of hire and maintained by renewal before expiration date. (Required within LA City only)
The annual base salary range for this position is $68,640.00 - $112,370.00. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate's work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.
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