Supervisor, Patient Accounting Support Services - Patient Accounting - Full Time 8 Hour Days (Exempt) (Non-Union) Job Listing at Keck Medicine of USC in Los Angeles, CA (Job ID 93180567904)

Description

The Patient Accounting (Support Services) Supervisor is responsible for overseeing the day-to-day operations and workflow activities assigned to Office Coordinators and support staff within Patient Accounting. This role provides supervision of operational processes, including system workflows, task management, and ticket resolution, to ensure timely and accurate completion of assigned work. The Supervisor supports senior management with administrative functions, facilitates departmental communications, and leads operational improvement initiatives. The position has primary responsibility for overseeing all aspects of non-government Accounts Receivable (AR) operations, including claim generation support, billing work queues, and system worklists. The Supervisor coordinates departmental projects and performance improvement initiatives designed to optimize revenue cycle efficiency, improve productivity, and support organizational goals.

Essential Duties:

• Operational Oversight • Oversee all Office Coordinator functions and related activities, including billing tasks, appeals processing, system worklists, and other support-related operational workflows to ensure timely and accurate completion of work. • Monitor and manage daily workflow assignments, task queues, and system tickets to maintain operational efficiency and service standards. • Oversee workflow management, policy development, and departmental goal setting to support operational effectiveness and revenue cycle performance.
• Process Improvement & Revenue Cycle Support • Develop and coordinate system and process improvement initiatives in collaboration with Revenue Cycle leadership to enhance operational performance and efficiency. • Support departmental projects and continuous improvement initiatives aimed at improving productivity, accuracy, and service levels.
• Staff Supervision & Leadership • Supervise assigned staff and ensure work is completed accurately and within established timeframes. • Assign work priorities, monitor productivity, and ensure performance expectations and deadlines are met. • Provide ongoing coaching and feedback, conduct performance evaluations, and support employee development. • Work closely with leadership in staffing activities including recruitment, hiring recommendations, promotions, and disciplinary actions in accordance with organizational policies.
• Training & Development • Design and implement ongoing training programs to improve staff productivity, knowledge, and quality outcomes. • Ensure staff maintain competency in billing processes, system workflows, and departmental procedures.
• Administrative Responsibilities • Maintain effective communication with leadership and staff regarding operational priorities, workflow changes, and departmental initiatives.
• Perform additional duties as assigned.

Required Qualifications:

• Req High School or equivalent

• Minimum education can be substituted with 5 years prior lead or supervisor experience

• Req 3-5 years Experience in Revenue Cycle, Patient Accounting, or Patient Financial Services

• Req Must possess strong knowledge of hospital registration, insurance billing, and overall AR management.
• Req Experience with hospital billing workflows, claim processing, and accounts receivable management.
• Req Strong written and verbal communication skills.
• Req Ability to supervise, organize and multi-task and achieve results through others.
• Req Strong interpersonal skills. Requires contract knowledge and interpersonal skills.

Preferred Qualifications:

• Pref Bachelor's Degree Degree in a related field
• Pref 2-3 years Prior lead/supervisory experience in Revenue Cycle, Patient Accounting, or Patient Financial Services
• Pref Experience with hospital billing workflows, claim processing, and accounts receivable management.
• Pref Experience with revenue cycle system workflows and work queues.

Required Licenses/Certifications:

• Req Fire Life Safety Training (LA City) If no card upon hire, one must be obtained within 30 days of hire and maintained by renewal before expiration date. (Required within LA City only)

The annual base salary range for this position is $60,320.00 - $94,020.00. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate's work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations. Job ID REQ20173497 Posted Date 03/25/2026 Apply Save Job Current employees apply here

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