12387 - BPO Operations Supervisor- Jacksonville, FL. Job Listing at Kelly Services in Jacksonville, FL (Job ID 12387)

Description

Together we change lives. 

Kelly is a team of experts driven by our belief that the impact of the right person in the right job is limitless. 

No matter where you are in your career journey you can apply your knowledge and passion to move people, organizations, and communities forward.  You'll have opportunities to grow your expertise and capabilities, both professionally and personally.  As a team we celebrate inclusion, caring and collaboration.  As a company we value your contribution, we work with integrity, and we always put people first – so your impact really will change lives. 

Our On Site BPO Operations Manager is Accountable for: 

The BPO Operations Manager is responsible for coordinating the operational support necessary for the BPO program. The BPO Operations Manager will be an individual contributor who will provide the day-to-day support for the account. You will progress and improve work processes and deliver and detail employee training/orientation. In addition, you will develop and maintain work instructions and technological solutions specific to programs. 

Essential Functions: 

• Keep in compliance with laws, rules, or regulations. 
• Necessitate Kelly employees to follow all rules and policies of the client 
• Manage and supervise staff 
• Provide data analyses and interpretation of performance results and report as necessary.
• Lead all aspects of work processes for efficient hiring, training, counseling
• Prepare and deliver presentations and business reviews to internal partners and customers.
• Responsible for driving the financial results including P&L 

Knowledge and Skills:

• Hardworking with a proven ability to lead, coordinate, and empower a team as well as promote and build relationships with customers  
• Strong problem solving and analytical skills with a solid capability to work efficiently with all levels of management  
• Proficient ability to adapt in a matrix environment of constantly evolving business needs and priorities with a strong attention to detail 
• Communicate adeptly with temporary workers, customer leads, account services staff, Shared Services staff, and other internal/external partners 

3-5 years business experience in a customer service-related environment; previous experience managing to a P&L operation is a plus 

Kelly is an equal opportunity employer committed to employing a diverse, equitable and inclusive workforce, including, but not limited to, race, gender, individuals with disabilities, protected veterans, sexual orientation, and gender identity. Equal Employment Opportunity is The Law.