Area Customer Service Coord.MS Onsite Job Listing at Kelly Services in Boston, MA (Job ID 9354261)

Description

Ready, set, go! Put your career in motion with a great, new opportunity. Join the Kelly® Professional & Industrial team as an Area Customer Service Coord.MS Onsite with one of the best industries in the world for sustainable energy. 
 
Why you should apply to be an Area Customer Service Coord.MS Onsite: 
· Pay Rate: $21 per hour   
· Employment Type: Long term temp, Temp to hire     
· Location: Boston, MA
· Schedule: First shift hours- Monday - Friday
· Great Advancement Opportunities  
· Overtime available 
· Weekly pay
 
What a typical day as an Area Customer Service Coord.MS Onsite might look like: 

• Under the direction of the Enterprise Services Manager (ESM) or Area Operations Manager (AOM) this key position supports daily operations, implementations, expansions, and administration of all
• Managed Services Accounts within an assigned operational area with varying sizes. Undertaking all customer support tasks in external customer/client facilities
• The Area Customer Service Coordinator is responsible for a broad knowledge of Service
• Excellence Methodology, complete knowledge of account service delivery requirements
• portfolio of offered solutions.
• Delivers operational support by assisting MS leadership by supplementing onsite personnel at various customer locations performing a wide range of duties requiring a versatile skill set and ability to adapt to varying industries.
• Additionally, they are required to support various locations for reasons that may include vacation, absences, training, implementations, etc. throughout assigned operational area.
• An integral member of the service team by supporting the daily operations for all contracted services at customer accounts within a geographical area
• Assists management with process improvement, procedural testing and validation and ensuring field compliance with operational best practices.
• Support the Field Implementation Managers with the implementation of new customer accounts and service expansions.
• Assists with onboarding new team members and cross training peers
• Assists with the development of Site Procedure Guides and sharing best practices throughout geographical area.
• Routinely inspects Site Procedures Guide for accuracy and compliance
• Knowledgeable of all contracted services within assigned customer accounts
• Performs daily visual inspection of site services and customer compliancy to safety.
• Provide feedback on site experience via survey tool or any other forms to help improve the customer experience, internal and external.
• May require “standing in” for absences or vacations of the onsite resources, that may also include site management.
• Provides, executes, and supports all aspects of services, which entails traveling to and from various accounts.
• Creates and maintains a customer-focused environment
• Responsible for customer satisfaction by engaging end-user feedback.
• Responsible for escalating customer issue to ESM/AOM and support the resolution to completion.
• Communicates effectively and responds quickly to customer and end user communication
• Collects data and is knowledgeable of the tools and methods used for the completion of the
• Monthly Operations Review as directed
• Performs other duties as assigned

 This job might be an outstanding fit if you: 
 

• This is a multi site role, no home client Will cover Boston and Cambridge area
• no driving use of Public transit
• CW will be Covering multiple on-site staff at different locations and have the following skills:
• Must have print/copy production skills and the ability to use office and complex print production devices, Microsoft Office Suite and Adobe Acrobat.
• Some Mail/shipping experience.
• Able to cover multiple sites in downtown Boston/Cambridge area.
• Flexible between 8am - 6pm, Monday thru Friday.
• Must be flexible between the hours 8am-6pm for an 8-hour shift.
• Occasional lifting of 50lbs or less, 2-3hrs of occasional standing and a combine daily walking of 2hrs.
• Must be able to lift up to 50#, walk, bend, twist and stand the entire shift as needed without assistance.
• Must also be able to communicate in writing and verbally in English.
• Seeking those with working experience of print production working in an office environment.
• Someone with an above average computer skills, Microsoft office and office equipment's.
• Must also have longevity on positions and professional in appearance and communication.

What happens next: 
Once you apply, you'll proceed to the next steps if your skills and experience look like a good fit. But don't worry—even if this position doesn't work out, you're still in our network. That means all our recruiters at Kelly will have access to your profile, expanding your opportunities even more! 
 
Helping you discover what's next in your career is what we're all about, so let's get to work. Apply to be an Area Customer Service Coord.MS Onsite today! 
 
#P3 
#CB 

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

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About Kelly

Work changes everything. And at Kelly, we're obsessed with where it can take you. To us, it's about more than simply accepting your next job opportunity. It's the fuel that powers every next step of your life. It's the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.

Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly's Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment.

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