Bi-lingual (Quebec French) Customer Service Job Listing at Kelly Services in Nashville, TN (Job ID US3599322_BH9956571)

Description

Job Title: Hybrid Customer Service Professional (Bilingual French - Quebec)
Summary:
Interact with customers to provide information in response to inquiries about products and services, handle and resolve complaints, approve resolutions, and refer unresolved grievances. This hybrid (non-call center) role requires 3 days per week in-office, and candidates must be professionally fluent in reading and writing Quebec French.

Schedule: Hybrid schedule (3 days onsite), flexible hours (7am-4pm, 6:30am-3:30pm, or 9am-6pm)
Compensation: $25/hr
Location: Nashville, TN

Responsibilities:

• Respond to customer inquiries via phone, email, and data entry with professionalism
• Approve service resolutions such as exchanges, refunds, and bill adjustments
• Accurately document, review, and audit customer interactions and actions
• Escalate unresolved issues appropriately
• Analyze credits and support resolution process
• Solicit sales of new or additional products/services
• Obtain and examine relevant information for complaint validation
• Serve as escalation point for customer situations

Requirements:

• High School Diploma or GED
• 2-3 years' professional customer service (not call center)
• Fluent in French (Quebec): reading and writing required
• Excellent technical, data entry, documentation, and communication skills
• Professional demeanor, attention to detail, ability to work independently
• Proficiency with Microsoft Word and PowerPoint
• Mentoring and peer support abilities

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

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About Kelly

Work changes everything. And at Kelly, we're obsessed with where it can take you. To us, it's about more than simply accepting your next job opportunity. It's the fuel that powers every next step of your life. It's the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.

Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

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