Description
Bilingual Call Center Case Management Role (Dispatcher)
Spanish Required
Portland, Oregon
8:00 am-5:00 pm M-F
$25/hr
Job Summary:
Join ProFloors as a Call Center/Case Management Role (Dispatcher) in the vibrant city of Portland, OR! This is an exciting opportunity for individuals with a knack for multitasking and exceptional customer service skills. You will play a crucial role in ensuring smooth communication between our installers and customers while resolving any issues that arise. If you're ready to make an impact and grow within a supportive team, we want to hear from you!
Job Specifications:
- Job Type: Full-Time
- Company: ProFloors
- Location: Portland, OR
- Pay Rate: $25 per hour
- Shift: M-F, 8 am to 5 pm
Roles and Responsibilities:
- Respond to all installer phone calls and assist in solving issues in the field.
- Gain and communicate customer approvals for additional work, labor, and materials as needed.
- Collaborate with Operations and Sales departments to address customer and delivery issues.
- Update all orders, add notes, and confirm that changes are communicated effectively.
- Maintain a daily installer call log and create logs for complaints and compliments.
- Provide backup customer service by converting orders from quotes to sales orders.
- Create installer warranty orders and escalate complaints to management.
- Schedule inspections as needed and accurately place orders.
- Keep customers informed until the successful completion of their installation.
- Deliver outstanding service to our customers and assist with various duties or projects as requested by management.
Qualifications & Skills:
- Bilingual in English and Spanish is REQUIRED.
- Experience in property management or the flooring industry, even personal experience, is a plus.
- Prior dispatch experience is preferred.
- Strong customer service and problem-solving skills.
- Ability to handle a multi-line phone system and manage multiple calls simultaneously.
- Intermediate proficiency in Excel (basic calculations and filling in the blanks).
- Excellent communication skills, both verbal and written.
Opportunities:
At ProFloors, we believe in nurturing talent and providing pathways for career advancement. After a typical conversion period of 4-6 months, successful candidates may transition to permanent roles with benefits including 401Ks, health insurance, vacation, sick leave, and even pet insurance!
Company Culture:
ProFloors prides itself on fostering a collaborative and supportive work environment. Our team values open communication, mutual respect, and a commitment to customer satisfaction. We encourage our employees to bring their best selves to work every day and enjoy perks like free coffee in break rooms. If you are passionate about delivering exceptional service and thrive in a dynamic atmosphere, ProFloors is the place for you!
#CB #P1 #P2
As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.
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