Bilingual Customer Service Representative Job Listing at Kelly Services in St. Catharines, ON (Job ID CA3602376_BH9970208)

Description

Primary Job Function and General Overview:
The bilingual customer service representative is responsible for handling French/English external and internal correspondences and telephone calls. This person delivers proven overall day-to-day customer satisfaction and support through product knowledge, processing orders, answering incoming phone calls and questions, and troubleshooting issues. They are knowledgeable and experienced in anticipating product availability to fulfill customer needs and ensure satisfaction.
Essential Job Duties & Responsibilities:

• Ability to fluently speak and write in English/French.
• Experience working with order management systems and EDI PO processing.
• Review and monitor daily incoming and existing orders for transmission issues, inventory availability, ship-to setup, request dates, and distribution coordination.
• Troubleshoot and resolve EDI errors to ensure timely processing of purchase orders and shipments.
• Manage catalog availability, ensuring SKUs/ASINs are enabled or disabled according to real-time inventory.
• Coordinate EDI setup with accounts by cross-referencing account details, ship-to locations, item data, pricing, and requested delivery dates in compliance with customer-specific requirements and standards.
• Support accounts with order processing, management, and invoicing.
• Ensure timely and accurate order fulfillment based on customer request dates and follow up on backorders, shipment tracking, and delinquent orders.
• Key, print, and update orders in the internal system.
• Answer incoming customer and account phone calls using the customer service phone queue system.
• Process customer orders, respond to inquiries regarding products, pricing, orders, and returns, and provide solutions to service issues in a professional manner.
• Troubleshoot and resolve customer concerns, ensuring clear and courteous communication throughout.
• Review, analyze, and resolve warranty requests in a timely manner as per policy. Ensure follow-up by staying in touch and advising customers/consumers once RA is completed. Familiarity with product lines is beneficial.

Knowledge, Skills and Abilities:

• Fully bilingual English/French.
• Proven customer service skills with 3+ years of prior experience.
• Experience with EDI systems and practices.
• Experience with online vendor platforms and catalog management.
• Proficient with Microsoft Office (Word, PowerPoint).
• Advanced Excel skills.
• Excellent alpha and numeric data entry skills.
• Strong attention to detail.
• Excellent communication with high level of professionalism and positive interpersonal skills.
• Excellent organizational skills and strong ability to multi-task.
• Secondary School or College Diploma.

Working Conditions:

• General office working conditions.

Compensation:

• $55,000 – $60,000 per year
• RRSP program
• Comprehensive benefits package
• Paid vacation

Why Kelly®?
As a worker today, it's up to you to take charge of your career and look for opportunities to learn, grow and achieve your potential. Helping you find what's next is what we're all about. We know what's going on in the evolving world of work—just ask the nearly 500,000 people we employ each year. Connecting with us means getting the support, guidance and opportunities needed to take your career where you may have never imagined.

About Kelly®
At Kelly, we're always thinking about what's next and advising job seekers on new ways of working to reach their full potential. In fact, we're a leading advocate for temporary/non-traditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live. Connecting great people with great companies is what we do best and our employment opportunities span a wide variety of workstyles, skill levels and industries around the world.

Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.
 

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

Get a complete career fit with Kelly®.

You're looking to keep your career moving onward and upward, and we're here to help you do just that. Our staffing experts connect you with top companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in your career.

About Kelly

Work changes everything. And at Kelly, we're obsessed with where it can take you. To us, it's about more than simply accepting your next job opportunity. It's the fuel that powers every next step of your life. It's the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.

Kelly is committed to providing a workplace environment that is inclusive and respects the dignity of those in our workforce. Consistent with that commitment, Kelly will ensure that persons who are otherwise able to work are not unfairly excluded from doing so based upon any grounds protected by applicable human rights legislation, and will make all reasonable efforts to accommodate the needs of applicants and employees in all employment processes including but not limited to, hiring, advancement, discharge, compensation, or training.

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