Description
Catering Local Field Operator
Location: San Francisco, CA
Contract Duration: Through December 2025 (with potential for extension)
Contract Type: W2 through Staffing Supplier
Pay Rate: $35 - $40/hr
Role Overview:
This role will provide local support for Catering Golden Market orders and support the ordering and delivery experience for our clients. They will provide 1) a concierge order experience 2) merchant order management and rapid mx acquisition and 3) in-person delivery support.
Impact:
This role will be responsible for the execution and success of our highest priority orders. They will support our corporate catering clients, and their order needs to ensure we hit our quarterly GOV goals.
Key Responsibilities:
-Concierge order experience (EOQ: ~25 orders per week per person)
• Coordinate orders with clients
• Build catering orders for external approval
• Place orders and support order adjustments
-Merchant order management and rapid acquisition (EOQ: ~15 orders per week per person)
• Coordinate orders with merchants that fall outside the scope of our existing product
• Work with mx to ensure orders meet client needs (e.g. enough food)
• Enable catering orders from merchants not previously onboarded into our LO program
-Delivery Support (EOQ: ~5 orders per week per person)
• Client facing representative of our company and accompany Drivers to high stakes orders to ensure things go smoothly
• Provide support above and beyond the scope of drivers (e.g. purchase utensils last minute)
• Support training and onboarding new drivers into our catering program
Core Job Requirements
• Client facing experience (restaurant, catering, or account management experience is a plus)
• Ability to solve problems on the fly and get to a desired outcome
• Strong work ethic, flexible schedule, and a bias towards action
• Strong written and communication skills
• Detail oriented with an eye for design (e.g. order set up and menu presentation)
Other Requirements
• Must have reliable transportation for travel within the San Francisco area
• Must be located within driving distance of San Francisco metro area for local travel
As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.
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