Description
Work for a Legal Document Support Company in San Diego- Downtown
8-5 or 830-530 Monday-Friday
In - Office position Temp to hire with a starting pay of $19-22/hr
Assist law offices and insurance companies with obtaining documents from individuals, companies and hospitals.
The general duties as a Client Support Analyst include interacting with clients via e-mail and over the phone to help resolve issues. This position will be the subject matter expert for all services offered by the company. The Client Support Analyst must be customer service driven, professional, and have strong cognitive skills.
ESSENTIAL JOB FUNCTIONS
• Investigate and research problems thereby ensuring proper corrective action is taken
• Quickly address client and sales partner inquires and resolve any issues to final resolution
• Set-up new client accounts via the company portal
• Direct, coach, and prepare new clients to use portal features
• Complete front-end processing for settled cases
• Perform transcript/video status checks
• Field incoming inquiries from clients around price quotes for jobs which have already been performed
• Work with other departments as needed to swiftly resolve issues and/or requests
• Express genuine interest and retain knowledge of the type of legal services offered
• Ensure service level agreements are consistently meet or exceeded
REQUIREMENTS
• High school diploma or equivalent required; Associate degree a plus
• 3 or more years as a customer service or solutions specialist
• Professional e-mail and phone etiquette
• Industry experience preferred but not required
• Prior administrative/office experience a plus
SKILLS
• Great attention to detail and strong listening skills
As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.
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