Customer Account Specialist Job Listing at Kelly Services in Johnston, IA (Job ID US3530634_BH9716962)

Description

Job Title: Customer Account Specialist
Location: Remote (Ideal if local to Johnston, IA to come onsite if needed)
Duration: 12 Months (As a W2 employee of KellyOCG)
Shift: Work shifts will be between the hours of 6:55am to 6:05pm Central Time
Hours: 1st shift, 40 hours per week, OT is allowed but not mandatory
Pay Rate: $22.00ph
Visa Sponsorship: Not available, now or in the near future

 

Finding your ideal job can feel overwhelming, but KellyOCG is here to make it easier. We're on the lookout for a skilled, contingent Customer Account Specialist to join the innovative team at John Deere. This role could be the next exciting step in your career!

Position Description: As a Customer Account Specialist, you will support our delinquent customers across all products by identifying the customer's issues and supporting them by educating, motivating, and taking action to resolve delinquent accounts while retaining our customers.

In addition, you will:

• Use telephone negotiating techniques to build and maintain company, customer, and dealer relationships.
• Review payment history and account information.
• Update/confirm debtor information.
• Negotiate payment plan modifications according to established policies and procedures.
• Administer collection efforts within federal and state regulations and company policy.
• Assist with account resolutions for misapplied cash and refer problem accounts to supervisors.

Position Requirements:

• We need an excellent communicator, both verbal and written, who thrives on solving problems and working in a global team environment.
• A Bachelor's degree in business or a related discipline is preferred.

We also require:

• Minimum of 1 year of experience in customer service.
• Ability to remain seated for long periods of time to perform telephone work in a call center environment.
• Capacity to quickly change focus on work activities.
• Strong computer aptitude with the ability to learn quickly and apply new knowledge; familiar with both mainframe and software applications.
• Work shifts will be between the hours of 6:55am to 6:05pm Central Time.

A strong candidate will also have:

• Knowledge of negotiation techniques.
• Familiarity with the John Deere Financial policies and procedures regarding collections.

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

Find what's next with Kelly®.

As a worker today, it's up to you to take charge of your career and look for opportunities to learn, grow, and achieve your potential. Helping you find what's next is what we're all about. We know what's going on in the evolving world of work—just ask the 440,000 people we employ each year. Connecting with us means getting the support, guidance, and opportunities needed to take your career where you may have never imagined.

About Kelly

Work changes everything. And at Kelly, we're obsessed with where it can take you. To us, it's about more than simply accepting your next job opportunity. It's the fuel that powers every next step of your life. It's the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.

Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly's Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

 Apply on company website