Customer Advocate Job Listing at Kelly Services in Richardson, TX (Job ID US3572475_BH9861125)

Description

At Kelly®, we're passionate about helping you find a job that works for you. How about this one? We're seeking a Customer Advocate to work at a well-known Insurance Company in Richardson, TX. With us, it's all about finding the job that's just right.

Snapshot:
Pay Rate: $20 / hour
Schedule: Monday-Friday from 8AM-5PM

Job Description:
We are seeking a Customer Advocate II to join our team as a Contact Center Representative. This position is fully onsite during training and will transition to a block schedule of two weeks working from home followed by one week in the office. Candidates must have their own equipment to work remotely once released from training, or they will need to remain onsite.
The Customer Advocate II will be responsible for researching and responding to written inquiries in a prompt, accurate, and objective manner.
Key Responsibilities:

• Respond to written inquiries from customers and providers in a timely manner.
• Conduct research to provide accurate information and resolutions.
• Maintain detailed records of customer interactions and inquiries.
• Collaborate with team members to enhance service delivery.

Job Requirements:

• Bachelor's degree or 3 years of provider network contracting, credentialing, or servicing experience in a healthcare or health insurance environment.
• Experience in provider outreach and the ability to make decisions and respond quickly to questions.
• Data entry and/or typing experience.
• Strong interpersonal, analytical, organizational, and independent decision-making skills.
• Clear and concise verbal and written communication skills.
• Proficiency in Microsoft Suite.
• Detail-oriented.

Preferred Job Requirements:

• Bachelor's degree.
• 5 years of provider network contracting, credentialing, or servicing experience.
• 6 months of data entry experience in an office environment.
• Knowledge of medical terminology and anatomy.

What happens next
Once you apply, you'll proceed to next steps if your skills and experience look like a good fit. But don't worry—even if this position doesn't work out, you're still in our network. That means all of our recruiters will have access to your profile, expanding your opportunities even more.

Helping you discover what's next in your career is what we're all about, so let's get to work. Apply to be a Customer Service Representative today!
#GRACE
 

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

Get a complete career fit with Kelly®.

You're looking to keep your career moving onward and upward, and we're here to help you do just that. Our staffing experts connect you with top companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in your career.

About Kelly

Work changes everything. And at Kelly, we're obsessed with where it can take you. To us, it's about more than simply accepting your next job opportunity. It's the fuel that powers every next step of your life. It's the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.

Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

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