Customer Documentation Specialist Job Listing at Kelly Services in Mt Pleasant, WI (Job ID US3594045_BH9936015)

Description

Kelly Science has an immediate opening for a Customer Document Specialist for our growing client near Mt. Pleasant, WI
Full-time
$22-$25/hr

GENERAL SUMMARY

The Customer Documentation Specialist is responsible for managing and maintaining the company's documentation processes, including customer-facing documents, audit materials, and internal records. This role requires strong organizational skills, meticulous attention to detail, and experience with document management systems. The position reports to the Head of Sales, North America.

PRINCIPAL DUTIES AND RESPONSIBILITIES

• Create, update, and manage customer product documentation for customizations, new developments, and existing products, including preliminary and final versions.

• Develop and maintain document control processes such as version control, tracking, distribution, and archival.

• Manage document access rights and restrict distribution as needed.

• Organize and maintain systems for document storage and retrieval, including labeling, sorting, and categorizing.

• Establish and enforce record retention schedules in compliance with company policies.

• Draft, review, edit, and format templates and documentation to ensure clarity and consistency.

• Provide support to the Global Sales team by addressing technical, quality, and legal product-related inquiries.

• Adhere to relevant procedures and standards established by Quality Systems, including ISO, HACCP, and GMP.

• Collaborate and provide support to Business Support Specialists, Sales Account Managers, QA/QC Technicians, and other internal teams as required.

KNOWLEDGE, SKILLS & ABILITIES

1. Bachelor's degree preferred, or 1-2 years of equivalent experience.

2. Fluent in English (reading, writing, and speaking); additional language skills are a plus.

3. Proficient in Microsoft Office applications, SAP, and TraceGains or similar document management systems.

4. Excellent interpersonal and communication skills, with the ability to ask insightful questions and identify customer needs.

5. Effective team player with strong collaboration skills.

6. Experience or mindset aligned with lean process improvement.

7. Adaptable and flexible in a changing work environment.

8. Knowledge of the food industry is advantageous.

WORKING CONDITIONS

The role is primarily office-based in a comfortable work environment with appropriate lighting, temperature, and noise levels. The position involves mostly sedentary work but may require standing or walking up to 10% of the time. Occasional on-call duties may be necessary.

PHYSICAL DEMANDS

The employee will frequently talk, hear, use hands to handle objects and keyboard. Occasionally, lifting up to 10 lbs may be required. The role may also involve stooping, kneeling, crouching, or crawling. Vision requirements include close vision, depth perception, and the ability to adjust focus.

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

Why Kelly® Science & Clinical?

Kelly Science & Clinical is your connection to premier scientific and clinical companies looking to hire industry experts just like you. Our team creates expert talent solutions to solve the world's most critical challenges. Every day, we match science professionals with dream jobs that fit their skills, interests, and career goals—it's the way we think job searching should be. Nearly 100 percent of our science recruiters have a professional background and education in science, so we know a thing or two about the science market and how to get your expertise noticed.

About Kelly

Work changes everything. And at Kelly, we're obsessed with where it can take you. To us, it's about more than simply accepting your next job opportunity. It's the fuel that powers every next step of your life. It's the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.

Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

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