Customer Order Management Representative Job Listing at Kelly Services in Nashville, TN (Job ID 10086352)

Description

Job Title: Customer Order Management Representative Position Type: Hybrid (3 days in-office: Monday, Tuesday, and 1 additional day of choice; 2 days remote)
Work Hours: 7:00 AM – 4:00 PM or 8:00 AM – 5:00 PM Position Summary:
We are seeking a proactive and detail-oriented Customer Order Management Representative to join our team. This hybrid role is essential to supporting customer accounts and ensuring the seamless processing of orders from entry through delivery. The ideal candidate thrives in a fast-paced, customer-focused environment, is experienced in managing order cycles, and has strong communication and supply chain skills with proficiency in Excel. Key Responsibilities:

• Serve as the single point of contact for assigned customer accounts, managing the entire order life cycle from new customer setup, order entry/modification, and logistics management to handling escalations.
• Own the relationship with customers, providing continual communication, accurate documentation, and order status updates.
• Process and fulfill customer orders, ensuring shipping deadlines are met, and proactively resolving issues as needed.
• Collaborate with Cummins' customers, parts distribution centers, manufacturing plants, and cross-functional departments.
• Research and resolve complex customer inquiries by leveraging knowledge of internal processes and systems; provide timely responses according to Service Level Agreements.
• Escalate complex issues to appropriate support levels, maintaining documentation throughout the resolution process.
• Maintain accurate records of all internal and external interactions in the designated database or system.
• Ensure compliance with export policies and preparation of all required shipping/export documentation.
• Act as liaison between the customer and relevant teams for quality issues; submit claims through the Quality Management System as appropriate.
• Support the Supervisor in hosting customer visits at the local facility.
• Prepare and distribute both standard and customized reports for internal stakeholders and customers.
• Understand and adhere to Customer Order Management policies, procedures, and performance metrics.
• Support departmental goals and initiatives to enhance proactive customer support.
• Participate in or lead process improvement projects.

Qualifications:

• Minimum 1 year experience in customer order management, customer service, or related supply chain environment.
• Familiarity with SOX compliance and hands-on experience with processing credits and debits.
• Experience working with supply chain and order fulfillment processes.
• Intermediate proficiency with Microsoft Excel.
• Strong communication and interpersonal skills.
• High attention to detail and ability to multitask.
• Demonstrated problem-solving and process improvement skills.
• Experience with Quality Management Systems is a plus.

 

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

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About Kelly

Work changes everything. And at Kelly, we're obsessed with where it can take you. To us, it's about more than simply accepting your next job opportunity. It's the fuel that powers every next step of your life. It's the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.

Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

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