Customer Order Management Representative Job Listing at Kelly Services in Shoreview, MN (Job ID 10137294)

Description

Think the best job opportunities are far away? Think again. Great opportunities are right here in your backyard. Kelly® is looking for a Customer Order Management Representative II to work a contract role at a premier manufacturing client in Shoreview, MN. Let us help you grow at work and discover the next step in your career, all while being a vital part of your community.

Pay Rate: $28–$33 per hour, based on experience

Hours: 8 am – 5 pm Monday – Friday   (hybrid)

Why you should apply to be a Customer Order Management Representative II:

• Competitive pay rate and a hybrid work schedule for improved work-life balance.
• Opportunity to work for a leader in manufacturing and supply chain management.
• Dynamic role where you'll be a primary point of contact for global customers and internal teams.
• Fast-paced, engaging environment that values collaboration, communication, and process improvement.
• Initial comprehensive onsite training and resources to support your success.
• Be part of a team focused on professional growth and high performance.

What's a typical day as a Customer Order Management Representative II? You'll be:

• Managing customer accounts throughout the entire order life cycle, including new account setup, order entry/modification, escalations, and logistics coordination.
• Serving as the single contact for customers, parts distribution centers, manufacturing plants, and internal teams to ensure timely and accurate order fulfillment.
• Owning and resolving complex customer inquiries, maintaining detailed documentation, and escalating issues when necessary.
• Ensuring compliance with export regulations and validating shipping documentation to meet requirements.
• Acting as a liaison for complex issues, including non-conformance claims and quality investigations.
• Preparing and distributing standardized and custom reports for internal and customer use.
• Supporting department initiatives, site Supervisor during customer visits, and process improvement projects.
• Accurately processing orders, verifying product details, quantities, prices, and delivery schedules.

This job might be an outstanding fit if you:

• Have a high school diploma or equivalent (college degree preferred).
• Bring some prior experience in customer order management, account management, or supply chain operations.
• Demonstrate strong attention to detail, exceptional documentation, and accuracy in order processing.
• Possess excellent multi-channel communication skills for engaging with customers and cross-functional teams globally.
• Are comfortable managing multiple tasks with solid organization, prioritization, and time management skills.
• Value diversity, teamwork, and respect for differences in the workplace.
• Are proficient in using order life cycle systems; prior experience creating purchase orders/requisitions is a plus.
• Can collaborate effectively with teams across different countries, including the UK, India, and China.
• Have a reliable home office setup for remote work days and flexibility for onsite training and collaboration.

What happens next
Once you apply, you'll proceed to next steps if your skills and experience look like a good fit. But don't worry—even if this position doesn't work out, you're still in our network. That means all of our recruiters will have access to your profile, expanding your opportunities even more.
Helping you discover what's next in your career is what we're all about, so let's get to work. Apply to be a Customer Order Management Representative II today!


 

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

Get a complete career fit with Kelly®.

You're looking to keep your career moving onward and upward, and we're here to help you do just that. Our staffing experts connect you with top companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in your career.

About Kelly

Work changes everything. And at Kelly, we're obsessed with where it can take you. To us, it's about more than simply accepting your next job opportunity. It's the fuel that powers every next step of your life. It's the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.

Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

 Apply on company website