Customer Relations Manager Job Listing at Kelly Services in Bolingbrook, IL (Job ID 9612198)

Description

Let Kelly Services find your dream job!

Kelly Services is seeking an experienced Customer Relations Manager in Bolingbrook, IL. Candidate must have experience (2+ years) in the Transportation industry.

This is a Direct Hire, Permanent position, meaning you will be hired permanently with our client and offered their competitive benefit and vacation package upon hire.

Our client is rapidly growing and offering advancement opportunities to help build your career and skillset. They offer a culture that is second to none, where you will immediately feel like part of this company. They are a company that values its employees, provides training, support, and tools to continuously grow skill set, ability, and success. Our client offers an excellent training program, with an excellent internal promotion rate.

Interested candidates can reply to this ad, or send their updated resume to: nancy.spisak@kellyservices.com
Can also call Nancy at 630-506-8757

Salary: $55-70k
Mon-Fri daytime hours

Job duties

• Provide informed input for new opportunities and follow processes  
• Serve as main point of contact for all assigned accounts and main point of contact for all communications while following the process
• Maintain all owned customer contact and transportation profile information
• Follow strict guidelines on submission of orders to order entry team
• Proactively submit claims within 48 hours of receiving to include updates to customer
• Initiate customer calls if there are issues
• Bi-weekly calls with large customers
• Proactively report setup for customers
• Monitor customer shipping patterns to identify infractions
• Demonstrate the ability to effectively train and peer coach
• Demonstrate the ability to be efficient and effective in front-end operations while adhering to all company programs and procedural compliance
• Adhere to all company policy and procedures and safety standards
• Act resourcefully to ensure that work is completed within a specified time and quality parameters
• Focus on Service; accurately identify customers' requirements
• Identify what needs to be done and accomplishes the task.
• Review the task board daily to complete by deadlines
• Initiate Corrective Action

Experience/Education needed

• Proven experience as a Customer Relations Manager, 2 years required
• Experience working in a Transportation industry, 2 years required
• Proven track record of meeting and exceeding targets
• Background in customer service; industry knowledge is a plus
• Experience tracking relevant KPIs (e.g., customer satisfaction)
• Proficient in MS Office, with working knowledge of CRM and TMS platforms (e.g., Salesforce)
• A customer-oriented attitude
• Excellent communication and negotiation skills
• Problem-solving aptitude
• Ability to work well with a team
• Proven record of account revenue generation
• Associate degree or BA in Business Administration
• Look for someone who can educate customers, expand business

What are the perks?
•            Job stability
•            Open door policy
•            Very supportive management team
•            Working for a company that values its employees, provides training, support, and tools to continuously grow skill set, ability, and success
•            Lots of room to grow

What are the benefits?

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Interested candidates can reply to this ad, or send their updated resume to: nancy.spisak@kellyservices.com

Can also call Nancy at 630-506-8757

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As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

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About Kelly

Work changes everything. And at Kelly, we're obsessed with where it can take you. To us, it's about more than simply accepting your next job opportunity. It's the fuel that powers every next step of your life. It's the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.

Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly's Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

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