Customer Service Coordinator (Utilities) Job Listing at Kelly Services in Thorold, ON (Job ID CA3599772_BH9959013)

Description

Customer Service Coordinator (Utilities)
Work Arrangement: Hybrid: In-Office Mondays, Tuesdays, and Thursdays; Remote Wednesdays and Fridays



Are you passionate about delivering excellent customer support in the utilities sector? We're looking for a detail-oriented Customer Service Coordinator to join a well-established team in Thorold, ON. If you thrive in a fast-paced environment, have strong organizational skills, and enjoy providing solutions to customers and contractors, this could be the perfect opportunity!

What You'll Be Doing:

• Serving as a primary point of contact for builders, contractors, and residential/commercial customers regarding utility service requests
• Coordinating and scheduling service orders and appointments for meter activations and inspections using company software (SAP & Maximo)
• Assisting customers in navigating online applications and providing real-time updates on service installations
• Reviewing system records daily to resolve billing, compliance, and account setup issues before occupancy
• Collaborating with internal teams to ensure smooth service delivery and effective issue resolution

This role might be right for you if you:

• Bring at least 5 years of relevant customer service or coordinator experience
• Have completed secondary school (or equivalent)
• Possess superb verbal and written communication skills
• Are technically savvy with strong computer skills, and comfortable learning new software

Preferred but not required:

• Experience in the utilities sector
• Bilingual in French and English
• Familiarity with CRM, SAP, Maximo, or similar systems

Ready to make a difference for customers and help keep things running smoothly? Apply today!
 

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

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About Kelly

Work changes everything. And at Kelly, we're obsessed with where it can take you. To us, it's about more than simply accepting your next job opportunity. It's the fuel that powers every next step of your life. It's the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.

Kelly is committed to providing a workplace environment that is inclusive and respects the dignity of those in our workforce. Consistent with that commitment, Kelly will ensure that persons who are otherwise able to work are not unfairly excluded from doing so based upon any grounds protected by applicable human rights legislation, and will make all reasonable efforts to accommodate the needs of applicants and employees in all employment processes including but not limited to, hiring, advancement, discharge, compensation, or training.

 Apply on company website