Customer Service Representative Job Listing at Kelly Services in Jacksonville, FL (Job ID US3584613_BH9901955)

Description

We get it: job searching takes time and attention. At Kelly®, we're here to make it a whole lot easier for you. We're seeking a Customer Service Representative - Trucking Division to work at a premier client in Jacksonville, FL. This opportunity could be the one you've been looking for.
Salary/Pay Rate/Compensation: $20.00 an hour
Why you should apply to be a Customer Service Representative - Trucking Division:

• Enjoy a competitive pay rate of $20.00 per hour.
• Work with a reputable client in the logistics industry.
• Be part of a dynamic team focused on providing top-notch customer service.
• Contribute to a positive work environment with opportunities for growth and development.

What's a typical day as a Customer Service Representative - Trucking Division? You'll be:

• Responding to customer inquiries and providing information about services, rates, and logistical processes.
• Collaborating with dispatchers to align client requests with driver schedules.
• Tracking shipments and providing real-time updates to clients regarding status and delivery times.
• Resolving customer issues or complaints swiftly and effectively, ensuring customer satisfaction.
• Maintaining and updating customer records and shipment documentation in the system.
• Working closely with the operations team to improve service delivery and customer experiences.
• Supporting drivers with route information, changes, and any on-road needs.
• Managing multiple client accounts and maintaining positive client relationships.

This job might be an outstanding fit if you:

• Have a high school diploma or equivalent; additional education or certifications in logistics, transportation, or customer service is a plus.
• Possess experience in a customer service role within the logistics or trucking industry (preferred).
• Demonstrate strong communication and interpersonal skills with a customer-centric attitude.
• Are able to multitask and manage time effectively in a fast-paced environment.
• Are proficient in using logistics software and Microsoft Office Suite.
• Have problem-solving skills and the ability to remain calm under pressure.

What happens next Once you apply, you'll proceed to next steps if your skills and experience look like a good fit. But don't worry—even if this position doesn't work out, you're still in our network. That means all of our recruiters will have access to your profile, expanding your opportunities even more.
Helping you discover what's next in your career is what we're all about, so let's get to work. Apply to be a Customer Service Representative - Trucking Division today!

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

Get a complete career fit with Kelly®.

You're looking to keep your career moving onward and upward, and we're here to help you do just that. Our staffing experts connect you with top companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in your career.

About Kelly

Work changes everything. And at Kelly, we're obsessed with where it can take you. To us, it's about more than simply accepting your next job opportunity. It's the fuel that powers every next step of your life. It's the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.

Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

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