Customer Service Representative Job Listing at Kelly Services in Houston, TX (Job ID US3594762_BH9938159)

Description

Location: Houston TX 77079
Pay Rate: $19.50/hr.
Shifts Available: Monday, Tuesday, Thursday in office. WFH Wednesday and Friday, Regular Business hours, Overtime is available

Key Responsibilities:

• Process and triage One Call tickets for gas transmission pipelines in Canada and the US, ensuring regulatory compliance and timely notification to Operations for locating and marking activities.
• Collaborate with internal teams and external stakeholders including One Call centers, regulators, auditors, and excavators to support safe operations and damage prevention.
• Identify and assess potential threats to the GTM system, investigate unauthorized activities or near misses, and support program improvements for efficiency and effectiveness.
• Provide program and system support for One Call processes, documentation, ticketing system issues, and standardization efforts across GTM operations.

Must-Haves:

• A related university degree with limited previous experience, or four plus years of related experience, or an equivalent mix of formal education and experience.
• Strong map reading skills.
• Knowledge of both Canadian and US Provincial/State and Federal Regulations.
• Familiarity with Canadian and US One Call Regulations (811 & Click Before You Dig).
• Understanding of various One Call ticket management programs and systems.
• Effective communication skills, including strong written, verbal, and presentation abilities.
• Ability to work independently in a self-guided environment, managing multiple tasks in a time-sensitive setting.

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

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About Kelly

Work changes everything. And at Kelly, we're obsessed with where it can take you. To us, it's about more than simply accepting your next job opportunity. It's the fuel that powers every next step of your life. It's the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.

Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

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