Customer Service Representative Job Listing at Kelly Services in San Francisco, CA (Job ID US3599607_BH9958058)

Description

Title: Customer Service Representative
Contract Duration: until december
Contract Type: W2 under Staffing Supplier
Pay Rate: $26.60/hour
Start Date: As soon as possible
Location: Remote US (any time zone)
Visa Sponsorship: Not provided
Executive Summary
We are seeking a strategic, resourceful, and high-performing Customer Service Representative to deliver fast, empathetic, and high-quality support to restaurant partners. This role involves managing inbound inquiries across multiple channels, proactively communicating during incidents, and collaboratively improving support processes. You will have the opportunity to analyze data, recommend improvements, and help operationalize scalable solutions to continually enhance our customer experience.
Key Responsibilities

• Triage and resolve inbound customer inquiries via chat, phone, and email; escalate to specialized teams when required
• Drive outbound communications and proactive updates to stakeholders during incidents, delays, or product changes
• Monitor live deliveries in real time and intervene to resolve blocked orders, exercising sound judgment for customer and partner resolution
• Analyze inquiry patterns, document root causes, and recommend policy or workflow improvements to minimize recurring issues
• Design, implement, and operationalize scalable processes, playbooks, macros, and tooling enhancements for the support operation
• Continuously seek faster resolution times, improved customer satisfaction scores (CSAT), and reduction in escalations through process optimization

Skills & Qualifications

• Crisp written and verbal communication skills
• Calm decision-making ability under pressure
• Comfort with data analysis, dashboards, and basic SQL
• Proven ownership mindset and dedication to continuous improvement
• Experience in customer service, support operations, or similar roles preferred
• Strong problem-solving skills, attention to detail, and ability to work independently 

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

Find what's next with Kelly®.

As a worker today, it's up to you to take charge of your career and look for opportunities to learn, grow, and achieve your potential. Helping you find what's next is what we're all about. We know what's going on in the evolving world of work—just ask the 440,000 people we employ each year. Connecting with us means getting the support, guidance, and opportunities needed to take your career where you may have never imagined.

About Kelly

Work changes everything. And at Kelly, we're obsessed with where it can take you. To us, it's about more than simply accepting your next job opportunity. It's the fuel that powers every next step of your life. It's the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.

Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

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