Customer Service Representative Job Listing at Kelly Services in Minden, NV (Job ID US3621765_BH10024265)

Description

Customer Service Representative
Minden, NV
Direct Hire
$20-28/hr

*Position is fully onsite: Mon-Fri, 7am-4pm

Kelly is seeking a Customer Service Representative to work with our client, a leading manufacturing organization with over 55 years of success, on a direct hire basis. This is an excellent opportunity to work for a small and family-oriented company that serves customers around the world!

The Customer Service Representative will:

• Handle incoming telephone, online, mail, and fax orders from customers
• Complete orders, update ERP system, and send to shipping department for processing or schedule accordingly
• Ensure Production Manager & Materials Manager are aware of any large orders, both current and in the future
• Perform credit adjustments and rebilling as necessary
• Collaborate with co-workers to effectively manage/complete the workload
• Liaise between various departments including Materials, Tech Support, Inventory Control and Shipping to validate information and support customer's needs
• Follow up with the customer regarding any changes to the agreed upon order
• Assist when needed in collecting following week's scheduled orders and sending to shipping department
• Set up new customer accounts, collect credit references, and follow up with the customer in regards to their account status
• Complete invoicing and process credits as required
• Complete end of month reports/tasks in a timely manner
• Perform switchboard, reception, and administrative duties as needed
• Process Return Authorizations and the daily Receiving Log as required

Experience:

• 2+ years of previous working experience in a business-to-business customer service environment, or equivalent combination of education and experience
• Previous manufacturing experience would be a plus but is not required
• Strong computer skills with the ability to accurately enter data in the ERP system
• Intermediate Microsoft Excel and Outlook skills
• Good working knowledge of various office machines including printers, fax machine, postage machine, and photocopier
• Ability to learn and understand a basic knowledge of company-specific manufacturing parts as well as company policies and procedures
• Must be a critical thinker with the ability to analyze problems, make informed decisions, and adapt to new challenges
• Excellent customer service skills
• Sense of urgency, attention to detail, a flair for analysis, and accuracy are essential to this position
• Individual must be self-motivated with good business sense and initiative to follow through on matters
• Must demonstrate effective communication skills, both oral and written, with the ability to remain calm and work well under pressure
• Self-confident with the ability to successfully handle and defuse difficult situations with customers that result in a win-win situation for both parties
• Patience, flexibility, and a sense of humor are a must
• Solid judgement and the ability to handle multiple tasks
• Must be a team player

Benefits:

• Medical, dental, vision
• PTO (with rollover and cash-out potential at the end of the year)
• Paid holidays
• 401k with a match
• Group and supplementary life insurance
• Short-term and long-term disability coverage
• Educational assistance
• And more!

This is an urgent need! If qualified and interested, please apply to this posting ASAP or directly send your resume to SARP028@kellyservices.com.

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

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About Kelly

Work changes everything. And at Kelly, we're obsessed with where it can take you. To us, it's about more than simply accepting your next job opportunity. It's the fuel that powers every next step of your life. It's the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.

Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

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