Customer Service Representative - Onsite Job Listing at Kelly Services in Duluth, GA (Job ID 10053875)

Description

Customer Support Representative (Onsite – Suwanee, ?????GA)
Schedule: Monday–Friday, 8:00 AM–5:00 PM
Compensation: $23/hr
Assignment Type: Long-term temporary with potential for permanent hire

About the Role

We are seeking a highly organized and experienced Customer Support Representative to join our team onsite in Suwanee, GA. This role requires someone who excels in a fast-paced manufacturing or logistics environment (food industry experience a plus) and who is comfortable collaborating across multiple departments.

This is not a call center position. Most client interactions occur via email, and the right candidate must be adept at navigating ERP systems, managing documentation, and working with teams such as Sales, Warehouse, QA, Regulatory, and Legal.

Experience with Salesforce is a mandatory requirement.

Responsibilities

• Manage the full new-customer onboarding process and provide all requested documentation.

• Serve as the primary point of contact for customers and internal teams across all divisions.

• Coordinate with Legal on NDAs, supplier agreements, and any documents requiring company signatures.

• Track, communicate, and resolve discrepancies in agreements with Legal and Sales until fully executed.

• Collaborate with Sales, Customer Support, QA, Regulatory, Legal, CCO, and Warehouse to ensure smooth workflow.

• Organize internal schedules and coordinate deliverables across multiple departments.

• Manage and document multiple projects simultaneously, including item setups and service requests.

• Collect, review, and analyze data to ensure accuracy and compliance with customer requirements.

• Maintain detailed documentation and tracking systems for all customer projects.

• Escalate customer complaints to the appropriate internal teams when necessary.

Qualifications

• 3–5+ years of customer support or related experience in a fast-paced manufacturing or logistics environment (food industry preferred).

• Salesforce experience is required.

• Strong proficiency with ERP systems and Microsoft Office Suite.

• Excellent written and verbal communication skills.

• Exceptional organizational, follow-up, and documentation abilities.

• Ability to prioritize tasks, manage multiple projects simultaneously, and meet deadlines.

• Strong critical-thinking and problem-solving skills.

• Team-oriented, proactive, and customer-focused.

• Basic understanding of food quality assurance principles is a plus.

Why Join Us?

• Long-term temporary assignment with the possibility of becoming permanent.

• Engaging cross-functional role with significant impact on customer satisfaction and internal operations.

• Opportunity to work within a dynamic, growing organization.

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

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About Kelly

Work changes everything. And at Kelly, we're obsessed with where it can take you. To us, it's about more than simply accepting your next job opportunity. It's the fuel that powers every next step of your life. It's the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.

Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

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