Customer Service / Sales Support/ Order Entry Job Listing at Kelly Services in Chelmsford, MA (Job ID US3599274_BH9956475)

Description

Customer Support Representative – Order Management
Location: Chelmsford, MA -100% onsite
Working hours:  8:30 AM – 5:00 PM
$27-30/hr Target Pay
Duration: 1-2 year + contract with Kelly's premium benefits

  At Kelly®, we believe in helping people discover what's next in their careers. We're currently hiring a Customer Support Representative for a leading medical technology company based in Chelmsford, MA. If you're someone who thrives in a fast-paced, collaborative environment and has experience with order management, EDI processing, and customer service, we want to hear from you! Why you should apply:

• Join a global company operating in 140+ countries, dedicated to improving lives.
• Be part of a growth-focused, supportive team that encourages continuous learning.
• Gain hands-on training in Oracle Cloud and other cutting-edge systems.
• Opportunities for advancement and professional development.
• Interview process? Just one virtual interview—we keep it simple!

What you'll be doing:

• Processing purchase orders, including EDI orders submitted electronically.
• Responding to customer inquiries via email—not phone-based to start.
• Providing updates on order status, shipping, returns, and sales orders.
• Learning and using Oracle Cloud to track and process orders.
• Collaborating with internal departments to meet customer needs and deadlines.
• Supporting team efforts during peak periods (month-end/quarter-end).

About the team:

• The customer service/order management team handles 300–700 calls daily, though this role begins off the phones.
• You'll start with email/order support and grow into phone responsibilities as you're trained and ready.

What we're looking for:

• 1–2 years of experience in customer service, order entry, or sales support.
• Experience processing and managing orders—especially EDI orders.
• Strong attention to detail, communication skills, and ability to learn quickly.
• Experience with or willingness to be trained on Oracle Cloud.
• High school diploma or equivalent (degree a plus).

Pay & Schedule:

• $27-30/hour target pay (based on experience)
• Monday–Friday, 8:30 AM – 5:00 PM
• Onsite in Chelmsford, MA

What happens next?
Once you apply, our team will review your profile and reach out if you're a fit. Even if this role isn't the right match, you'll be added to our talent network—giving you access to future opportunities. Let's help you discover what's next. Apply today to be a Customer Support Representative with Kelly®!
#GRACE
 

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

Get a complete career fit with Kelly®.

You're looking to keep your career moving onward and upward, and we're here to help you do just that. Our staffing experts connect you with top companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in your career.

About Kelly

Work changes everything. And at Kelly, we're obsessed with where it can take you. To us, it's about more than simply accepting your next job opportunity. It's the fuel that powers every next step of your life. It's the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.

Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

 Apply on company website