Customer Service / Sales Support / Order Entry Job Listing at Kelly Services in Amherst, OH (Job ID 10134390)

Description

Kelly Services is currently partnering with an Engineering & Manufacturing company in Amherst, OH seeking a temporary CSR for an immediate opening. Interested? Apply now!

Customer Service / Sales Support / Order Entry Opening in Amherst, OH
100% on site
Duration: contract 6+ months
Pay rate: $18-20/hr.
Start Date – ASAP
Dress attire: business casual (nice jeans ok)
Hours: 8am-5pm with 1 hour lunch (can do 8a-4:30p with 30 min lunch or 8:30a-5p with 30 min lunch if preferred.

Temporary role for a leave fill in until at least the end of August, but potentially through October
 

• Complete requests received via phone or electronically from internal and external customers.
• Accurately create and manage standard quotations, sales orders, returns, and other transactions in SAP in a timely manner according to established goals of the Customer Service Manager.
• Answer inquiries regarding order status, order expedites, inventory availability, delivery status, and pricing.
• Troubleshoot and help resolve customer complaints.
• Follow correct process to communicate with other Nordson teams to solve problems and get the information needed for an inquiry.
• Ability to learn and use Nordson case management technology to retrieve and update status of each task assignment.
• Conduct themselves in a way that fosters a positive, supportive, and professional work environment.
• Identify opportunities to enhance and improve their daily tasks.
• Base performance standards against established metrics to drive performance improvements.
• Performs other duties as assigned.

Education and Experience Requirements
Education:

• High School Diploma or equivalent required.

Experience:

• One to two + years of similar CSR experience
• Experience with quotes, and sales orders
• Minimum 1 year experience in customer service/call center or office environment (A/R, collections, customer service with phone/email communications)
• Experience with SAP ECC  or similar ERP systems experience
• Previous case management system experience preferred.
• MUST have computer knowledge and d/e skills, good communications skills.

Skills and Abilities

• Excellent written and verbal communication skills
• Excellent organization skills
• Excellent time management skills
• Customer focused.
• Collaborator
• Detail Oriented
• Self-motivated
• Computer literate
• SAP or similar ERP system knowledge
• Able to work under pressure.
• Maintain a high degree of professionalism when dealing with customers and associates.
• Relevant experience in a customer service-related environment or a business environment is highly desired.

 

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

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About Kelly

Work changes everything. And at Kelly, we're obsessed with where it can take you. To us, it's about more than simply accepting your next job opportunity. It's the fuel that powers every next step of your life. It's the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.

Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

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