Customer Support Representative Job Listing at Kelly Services in NJ (Job ID US3547917_BH9772996)

Description

Customer Care Representative – Somerset, NJ

We are seeking a detail-oriented and proactive Customer Care Representative to join our team. This role requires strong communication skills, multitasking ability, and a problem-solving mindset to support our customers and internal teams.

Key Responsibilities:

· Accurately enter customer purchase orders into SAP and coordinate shipping with the warehouse.

· Send sales order confirmations to customers.

· Work with our factories and purchasing department to order non-stock items.

· Process returns promptly and update relevant teams.

· Handle phone and email inquiries, providing direct support or redirecting as needed.

· Build strong relationships with customers, sales teams, and internal departments.

What We're Looking For:

· Proficiency in Microsoft Office (Excel, Outlook) and SAP (experience preferred).

· Strong written and verbal communication skills – able to write clear, professional emails and communicate confidently over the phone.

· Highly organized with the ability to manage multiple tasks and priorities efficiently.

· Foreign language skills (Italian, Spanish, or others) are a plus.

· This is an in-office role based in Somerset, NJ, with hours from Monday to Friday, 9:00 AM – 5:00 PM.

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

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About Kelly

Work changes everything. And at Kelly, we're obsessed with where it can take you. To us, it's about more than simply accepting your next job opportunity. It's the fuel that powers every next step of your life. It's the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.

Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

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