Description
For those who want to keep growing, learning, and evolving. We at Kelly® hear you, and we're here for you! We're seeking a Customer Support Representative to work at a premier client, John Deere, in Moline, IL. Sound good? Take a closer look below. You owe it to yourself to consider this great new opportunity.
Pay Rate: $19-$21
Shift: 1st 7:00am - 3:30pm
Why you should apply to be a Customer Support Representative:
- Join a leading company in the agricultural and construction equipment industry known for innovation and quality.
- Enjoy a flexible work schedule after training, with remote work options available.
- Benefit from a supportive team environment that values continuous improvement and professional development.
- Experience a culture that prioritizes customer satisfaction and employee growth.
What's a typical day as a Customer Support Representative? You'll be:
- Providing advanced product and service information while responding to complex customer inquiries to ensure optimal satisfaction.
- Recording and processing custom/special orders, coordinating with relevant teams for successful delivery.
- Managing escalated customer issues promptly, providing necessary managerial approvals, and ensuring resolution.
- Engaging with allocated customers to develop new relationships and acting as the first point of contact for queries and complaints.
- Scheduling follow-up actions and maintaining accurate records in the CRM system to support customer retention efforts.
- Conducting interviews with customers to clarify their requirements, ensuring a comprehensive understanding of their needs.
- Delivering exceptional service to encourage continued use of the organization's products and services.
- Staying informed about company policies, procedures, and relevant regulations to maintain compliance in all interactions.
This job might be an outstanding fit if you:
- Have a strong customer service background with demonstrated experience in a related field.
- Possess excellent communication skills and a high level of attention to detail.
- Are proficient in using Microsoft Office Suite (Excel, Word, OneNote, PowerPoint, and Outlook); experience with SAP is a plus.
- Are willing to work onsite five days a week during training, with the ability to transition to a hybrid schedule thereafter.
- Are eager to participate in ongoing training and development to enhance your skills and knowledge.
What happens next
Once you apply, you'll proceed to the next steps if your skills and experience look like a good fit. But don't worry—even if this position doesn't work out, you're still in our network. That means all of our recruiters will have access to your profile, expanding your opportunities even more.
Helping you discover what's next in your career is what we're all about, so let's get to work. Apply to be a Customer Support Representative today!
#GRACE
As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.
Get a complete career fit with Kelly®.
You're looking to keep your career moving onward and upward, and we're here to help you do just that. Our staffing experts connect you with top companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in your career.About Kelly
Work changes everything. And at Kelly, we're obsessed with where it can take you. To us, it's about more than simply accepting your next job opportunity. It's the fuel that powers every next step of your life. It's the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
Apply on company website
Find Connections via Linkedin
