Customer Support Representative Job Listing at Kelly Services in Glendale, AZ (Job ID 10138043)

Description

Ready, set, go! Put your career in motion with a great, new opportunity. Join the Kelly® Professional & Industrial team as a Customer Service Representative, making a direct impact in the Glendale community.

Why you should apply to be a Customer Service Representative:

• Pay Rate: $16/hr
• Locations:
  • Glendale, AZ 85301 (1 Opening)
  • Glendale, AZ 85302 (1 Opening)
• Schedule: Mon-Fri | 8am-5pm
• Employment Type: 10-month contract

What's a typical day as a Customer Service Representative? You will:

• Communicate with customers by phone or in person to provide information about products or services, process orders, cancel accounts, and address inquiries or complaints.
• Deliver essential services such as license, registration, title, permit, or program eligibility information.
• Ensure customer inquiries and complaints are resolved and the appropriate changes are made.
• Accurately document customer interactions and transactions, including all inquiries, complaints, comments, and actions taken.
• Resolve customer service or billing concerns by exchanging merchandise, refunding money, or adjusting bills as necessary.
• Complete contract forms, prepare change of address records, and process service discontinuance orders via computer systems.
• Refer unresolved grievances to the appropriate departments for further investigation.
• Determine service charges, collect deposits or payments, and arrange for billing.
• Contact customers to provide updates regarding claim investigations or any required adjustments.
• Exercise discretion in handling sensitive information and complex complaints.
• Conduct research, compile and analyze information, and apply policies to resolve customer issues.
• Handle and reconcile cash receipts, prepare daily deposits, and transmit funds to the appropriate offices.

This job might be an outstanding fit if you have:

• Previous customer service, call center, or office experience (preferred)
• Strong communication and problem-solving abilities
• High attention to detail with accurate record-keeping skills
• Proficiency using computers for data entry and documentation
• High school diploma or GED (required)
• Experience handling and reconciling cash is a plus

What happens next: Once you apply, you'll proceed to the next steps if your skills and experience look like a good fit. But don't worry—even if this position doesn't work out, you're still in our network. That means all our recruiters at Kelly will have access to your profile, broadening your career opportunities!
Helping you discover what's next in your career is what we're all about, so let's get to work. Apply today to become a Customer Service Representative in Glendale!

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

Get a complete career fit with Kelly®.

You're looking to keep your career moving onward and upward, and we're here to help you do just that. Our staffing experts connect you with top companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in your career.

About Kelly

Work changes everything. And at Kelly, we're obsessed with where it can take you. To us, it's about more than simply accepting your next job opportunity. It's the fuel that powers every next step of your life. It's the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.

Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

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