Customer Support Representative I (Hybrid Set-up) Job Listing at Kelly Services in Hagerstown, MD (Job ID US3522849_BH9682682)

Description

For those who want to keep growing, learning, and evolving. We at Kelly® hear you, and we're here for you! We're seeking a Customer Support Representative I to work at a premier healthcare company in Hagerstown MD 21740. Sound good? Take a closer look below. You owe it to yourself to consider this great new opportunity.

Pay Rate:
•  $18.00/hour

Work Set up: Hybrid position: will need to come onsite weekly
Schedule: 11 AM-7:30 PM ET
Work Requirements: • Will need to use own equipment
Type of Work: • Potential temp-to-hire role


Why you should apply to be a  Customer Support Representative I:
• Enjoy a dynamic work environment with varied responsibilities throughout the seasons.
• Gain hands-on experience in seed crop inspection, inventory management, and packaging.
• Work with a dedicated team focused on delivering quality products to customers.
• Contribute to essential agricultural processes that support local farmers and communities.

What's a typical day as a  Customer Support Representative I? You'll be:

 • Assist with account lookup and navigation, as well as product access extensions, adjustments and/or related issues.
• Respond to customer inquiries that include order entry, adjustments, subscriptions, and queries related to existing orders from multiple sources.
• Managing customer inquiries from onset to resolution using established procedures to solve routine problems
• Manage database records to maintain customer accounts, ensuring accurate entry and upkeep of all transactions according to business policies
• Manage information flow ensuring that enhancement requests, bugs, and other product issues are communicated.
• Use provided systems and procedures to monitor quality control for all customer interactions
• Adhere to expected deadlines to ensure minimal backlogs and meet service level
• Build brand advocacy and customer loyalty by employing WK values
• Able to work extended hour shift • Perform other tasks/duties as assigned.

This job might be an outstanding fit if you:

 • High school diploma, GED, or equivalent required
• Previous customer service experience required
• Proficiency in Microsoft Office/Office 365 required
• 1-2 years of experience within a Call Center role or equivalent (i.e., trade school or other training) preferred
• Experience with CRM systems preferred Other Knowledge, Skills, Abilities
• Excellent communication and organizational skills
• Ability to maintain professionalism and high level of service through difficult customer interactions
• Ability to multi-task and work in a fast-paced environment

What happens next
Once you apply, you'll proceed to next steps if your skills and experience look like a good fit. But don't worry—even if this position doesn't work out, you're still in our network. That means all of our recruiters will have access to your profile, expanding your opportunities even more.

Helping you discover what's next in your career is what we're all about, so let's get to work. Apply to be a  Customer Support Representative I today!

#GRACE

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

Get a complete career fit with Kelly®.

You're looking to keep your career moving onward and upward, and we're here to help you do just that. Our staffing experts connect you with top companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in your career.

About Kelly

Work changes everything. And at Kelly, we're obsessed with where it can take you. To us, it's about more than simply accepting your next job opportunity. It's the fuel that powers every next step of your life. It's the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.

Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly's Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

 Apply on company website