Donor Services Representative Job Listing at Kelly Services in Little Rock, AR (Job ID 9679306)

Description

Now hiring for Donor Service Representatives for our premier nonprofit client in Little Rock, AR!

Pay: $21.63/hr
Hours: 8am-5pm, M-F
Location: Remote (need to be local to Little Rock, AR)
Position Type: Temporary (1-2 months)

Job Summary: Provides superior service to donors, volunteers, and/or internal staff via mailroom and donations processing.

Responsibilities:

• Provide in-depth service with efficiency and accuracy in a timely and professional manner to “delight the donor”. 
• Perform all processes within Donations Processing – including, but not limited to – mailroom, data entry, quality check discrepancies, donations, resources, updates, communication preferences, catalog requests, removes, memorial cards, correspondence, webchat, emails, and any other service functions for our donors and volunteers.  
• Input and QC data quickly and accurately with attention to detail to meet daily output targets.
• Continuously meet and maintain departmental service level guarantees and quality assurance of all donor and volunteer service functions.
• Communicate the brand and provide donors and volunteers with appropriate information and materials. 
• Stay apprised of new and ongoing initiatives, processes, and literature to provide superior service.
• Will perform other job-related responsibilities and projects as assigned by management.

Minimum Requirements:

• High school/General educational development diploma plus three (3) years' job-related experience.
• Must have a minimum of two (2) years data entry experience.

Preferred Requirements:

• At least three (3) years' experience in data entry.
• Excellent attention to detail and accuracy in data entry and analysis

Most Critical Proficiencies:

• Knowledge of computers as a tool for data entry, spreadsheets, word processing, e-mail and accessing web information.
• Ability to accurately and efficiently enter and QC data from source files
• Knowledge of the non-profit sector with awareness of the context in which non-profit organizations operate.
• Strong written and verbal communication skills

Essential Job Functions and Physical Demands:

• Must be able to work in a fast-paced environment using multiple systems and juggling many tasks within Donations Processing and Service Center.
• Ability to work with and maintain sensitive and confidential donor and internal information.
• Ability to understand difficult verbal and written instructions.
• Constant face-to-face, telephone and electronic communication with colleagues, donors and the general public.
• Ability to work independently and perform multiple tasks with moderate supervision.
• Excellent interpersonal skills with the ability to work cooperatively with a culturally diverse group of people.
• May require constant sitting and working at a computer for extended periods.
• Occasional bending and lifting of up to 20 pounds (9 kilograms) floor to waist.
• Ability to easily adapt to change.

Apply now for immediate consideration!

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As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

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About Kelly

Work changes everything. And at Kelly, we're obsessed with where it can take you. To us, it's about more than simply accepting your next job opportunity. It's the fuel that powers every next step of your life. It's the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.

Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly's Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

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