Field Service Planner Job Listing at Kelly Services in Export, PA (Job ID US3635154_BH10049996)

Description

Title: Field Service Planner  
Location: Export, PA
Position Type: Contract (6 months)
Pay Rate: $25-$29/HR

SUMMARY
The Service Planner is responsible for planning, scheduling, and invoicing field service engineer site visits.? This includes parts planning, tracking and delivery.? Also responsible for scheduling of serivce agreement parts and visits to ensure contractural obligations are met.? Taking?responsibility for the complete customer service experience, ensuring that all planned service requirements are met in a timely and efficient manner.? 

RESPONSIBILITIES

• Serve as liaison with customers by phone or e-mail to arrange and confirm the service visits and ensure they are fully aware of the work and the date the work is to be carried out.?
• Utilize planning software (VEasyPlanner), to ensure the orders are correctly created, allocated and released to the field service engineers before the visit date.
• Ensure all parts are available, ordered and received, prior to the visit date.? 
• Monitoring and recording the progress of all customer orders to ensure work is fully completed, and any additional work is planned and completed in a timely fashion.? 
• Ensure all field service time and reports are transferred into SAP and that all service orders are closed and/or invoiced immediately upon completion by Field Service Engineer.? Escalate any issues to Field Area Manager.? 
• Maintain all orders on Planning Board, to ensure all work is correctly allocated, so that quality reports can be gathered via SAP.??? 
• Maintain service agreement log and ensure all contract invoicing is completed in compliance with contractual payment schedules. Assist with contract processing when required? 
• Regularly communicate with the Field Service Engineers, Field Area Manager and National Operations Manager, internal departments, and other Service Centers to expedite customer requests.? 
• Escalate any operational/planning problems to the Field Area Manager and/or National Service Manager to highlight and resolve in an effective and efficient manner.
• Collect information from the Field Service Engineers to accurately record and maintain customer records and information
• Follow up on aging Field Service quotes, PO's, and WIP.
• Monitor and maintain budgeted hours for commissioning; alert manager/account manager when approaching quoted hours.
• Coordinate with the Field Service Engineer and Field Area Manager to develop supporting documentation in PARS for Field Service Warranty denial & failure analysis reports. Communicate findings with the Sales team, (i.e., written reports, and photos).

REQUIREMENTS

• 3+ years of relevant work experience in Supply Chain, Service Administration, and/or Parts Planning
• 2+ years of experience with SAP or equivalent
• HS Diploma Required; AA degree preferred
• Positive customer-focused attitude and successful interaction in a dynamic team environment is a must? 
• Individual must have be self-motivated and result driven
• Ability to analyze data and influence improvements
• Understand and demonstrate an awareness of the link between their role and the business
• Ability to express ideas and receive and exchange information clearly.
• Ability to establish and implement a systematic course of action to achieve an objective effectively and efficiently.? Appreciation of the need for monitoring and control of plans
• Maintain clear focus on customer satisfaction; act when needed to meet the expectations of the customer.
• Excellent oral and written communication skills
• Proficiency with MS Office software, i.e., Word, Excel, Powerpoint, etc.

BENEFITS
As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Visit https://www.mykelly.com/help-support-working-with-kelly-us/#Benefits for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.
 

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

Why Kelly® Engineering?

Your engineering skills are in demand, but how do you find the right fit? Easy. At Kelly Engineering, our team creates expert talent solutions to solve the world's most critical challenges. We connect you with leading organizations where you can collaborate on innovative projects, work with cutting-edge technologies and accelerate your growth. Whether you prefer the variety and flexibility of short-term projects or are looking for a long-term opportunity, we're here to guide you to the next step in your engineering career.

About Kelly

Work changes everything. And at Kelly, we're obsessed with where it can take you. To us, it's about more than simply accepting your next job opportunity. It's the fuel that powers every next step of your life. It's the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.

Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

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