IT Operations End User Support Job Listing at Kelly Services in Boise, ID (Job ID US3569286_BH9851750)

Description

Role Overview:
As an IT Operations End User Support specialist, you'll be the frontline support for users both on-site and remotely. Your expertise will span laptops, desktops, printers, and other computing devices. You will handle technical issues, serve as the escalation point for complex challenges, and guide the selection and deployment of technology.
Key Responsibilities:

• Provide technical troubleshooting and support for various computing devices.
• Act as the primary contact for resolving complex technical issues.
• Conduct installations and relocations of PCs and peripheral devices.
• Ensure a secure IT environment, addressing redundancy and recovery.
• Train users on utilizing technology effectively.
• Develop and contribute to technical documentation.
• Collaborate with teams to optimize task prioritization and service delivery.
• Manage incidents using service management tools to meet user needs.
• Work with international teams to standardize processes for improved service delivery.
• Uphold exemplary customer service and problem-solving standards.

Qualifications:

• 1-3 years of technical support experience.
• Knowledge of Windows operating systems, Office 365, SCCM, Citrix, and network protocols.
• Excellent communication, teamwork, and problem-solving skills.
• Ability to handle multiple tasks efficiently and effectively.

Bonus Qualifications:

• Relevant technical certifications (A+, Net+, MCSA/MCSE).
• Experience with cloud platforms (AWS, Azure).

Be part of a team where your expertise will drive innovation and service excellence! Apply today and make a difference in our cutting-edge technology environment.

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

Why Kelly® Engineering?

Your engineering skills are in demand, but how do you find the right fit? Easy. At Kelly Engineering, our team creates expert talent solutions to solve the world's most critical challenges. We connect you with leading organizations where you can collaborate on innovative projects, work with cutting-edge technologies and accelerate your growth. Whether you prefer the variety and flexibility of short-term projects or are looking for a long-term opportunity, we're here to guide you to the next step in your engineering career.

About Kelly

Work changes everything. And at Kelly, we're obsessed with where it can take you. To us, it's about more than simply accepting your next job opportunity. It's the fuel that powers every next step of your life. It's the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.

Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

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